Product Manager (Payments)
We are looking for some inspiring individuals to join our growing Product team, folks focused on using their data and product acumen to design, prioritize and build new and improved payment and workflow features on top of our core product. This is a role that will significantly impact our product offering, touch all parts of our business from borrowers to dealerships and our own underwriting and customer service teams, and provide limitless opportunities for growth.
Preference for candidates based in the Eastern Time Zone to support early-day collaboration across teams, with flexibility to start earlier and finish earlier.
Key Responsibilities:
Partner closely with engineering and cross-functional stakeholders to drive the creation, planning, prototyping, and delivery of high-impact products and features aligned to key business and product metrics
Own end-to-end payment experiences: From authorization, capture, settlement, and refunds, to reconciliation
Define complex problems, develop insights across multiple customer segments, and translate findings into scalable product solutions
Analyze quantitative and qualitative data to shape the product roadmap, make tradeoffs, and drive alignment across teams and senior leadership
Clearly communicate product vision, priorities, project status, and post-launch performance to a broad business audience; serve as a point of leadership within the product organization
Lead integrations with payment processors, gateways, banks, and third-party financial partners (e.g., ACH, card networks, real-time payments)
Define and optimize payment KPIs such as authorization rates, payment success rates, cost per transaction, fraud loss, dispute rates, and time-to-settlement
Key Requirements:
5+ years of product management experience and/or working with technical teams (excellent design/prototyping skills a plus)
Strong project and stakeholder management skills across projects of varying size and scope; high attention to detail - nuance matters
Knowledge of banking integration and payment processing including ACH, NACHA processing, and various payment channels, with experience maintaining and introducing new payment methods
Experience designing and delivering product integrations, including reading, consuming, and working with APIs
Deep interest in product development, data science, and the intersection of software and finance; hands-on experience with payments platforms, processors, or financial infrastructure strongly preferred
Familiarity with payment lifecycles, reconciliation processes, dispute management, and transaction monitoring
Ability to work effectively across functional groups with an adaptive, empathetic, and influential style