Skip Charge Off Associate

We are looking for an outstanding team member to join in managing and coordinating the collection of delinquent payments for auto loan accounts.

Key Responsibilities:

Perform daily skip trace activities on delinquent accounts assigned by management

· Service inbound/outbound customer calls pertaining to collections

· Meet daily and monthly collection, repossession and skip trace targets and KPIs set by management

· Maintain clear and descriptive account notes and updates

· Prepare delinquent accounts for repossession

· Review accounts that have been referred for repossession for legal actions against debtors

· Issue written and oral instructions to customers and or repossession vendors

· Enforce compliance with Collection Standard of Conduct policies

· Perform various administrative functions

· Manage an account portfolio daily

· Communicate with repossession vendors to ensure accounts are worked properly and efficiently

Key Requirements:

Three plus years' experience with skip trace collections in a call center environment

· Auto collections experience is preferred

· Previous work in skip tracing and collections, preferably in the automotive industry

· Outstanding customer, communication and organizational skill

· High level of integrity

· Strong sense of teamwork yet able to work independently

· Highly self-motivated to exceed goals