Manager – Data & Analytics - Operations

Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

The Manager - Data & Analytics Operations will provide strategic and operational leadership for the function responsible for supporting, monitoring, governing, and continuously improving enterprise analytics platforms and reporting solutions. The role is accountable for service reliability, team performance, stakeholder outcomes, operational risk, and the transition of analytics operations to modern cloud platforms. The Manager will establish priorities, operating standards, and measurable improvement plans while ensuring alignment with business and technology objectives.

The ideal candidate will bring deep expertise in SAP BW, Qlik, and BODS, together with proven experience managing analytics operations, developing leaders, managing senior stakeholders, and driving service improvement across a complex enterprise environment. Knowledge of Azure Synapse and Databricks is highly desirable and will be considered a significant advantage.

As the organization transitions to Azure Synapse and Databricks, the Manager will own the operational readiness, governance, support model, monitoring strategy, capacity planning, and service transition for these platforms.

• Own the end-to-end operating model and service outcomes for analytics platforms, dashboards, data pipelines, and reporting solutions.

• Define and execute the operational strategy supporting the organization's analytics modernization roadmap, including service transition and migration initiatives involving Azure Synapse Analytics and Databricks.

• Establish, monitor, and improve SLAs, operational KPIs, service-health metrics, and management reporting; ensure corrective actions are implemented where performance is below target.

• Provide governance and executive oversight for incident, problem, change, release, and service-continuity management, including timely stakeholder communication and risk escalation.

• Drive prevention of recurring production issues by ensuring effective root cause analysis, remediation ownership, control improvements, and lessons learned.

• Lead workforce planning, performance management, succession planning, capability development, coaching, and engagement for the analytics operations team.

• Partner with business, product, architecture, security, infrastructure, and data teams to align priorities, manage dependencies, and communicate service performance, risks, and investment needs

Qualifications

• Requires a bachelor's degree or an equivalent combination of education and experience.

• Requires 15-20 years of experience in the analytics domain, including substantial responsibility for enterprise analytics operations.

• Extensive hands-on and leadership experience across SAP BW environments.

• Worked on any reporting tools like PowerBI/Qlik

• Requires at least 3 to 5 years of people-management experience, including managing team leads or senior technical professionals.

• Worked extensively on Incident Management and release management

• Worked on Data Reconciliation and process controls

• Good Knowledge on SAP Functional modules like SD, MM, PP, FI

• Worked on BI tools like PowerBI/Qlik

• Possess excellent verbal and written communication skills.