Customer Catalog Coordinator

Catalog Onboarding & Implementation

• Own and coordinate catalog-related activities for new customer onboarding and transition into service delivery.
• Collect, document, and validate catalog requirements with transition, service delivery, sales, product, procurement, configuration, ordering, and other relevant stakeholders.
• Coordinate setup of approved products, device configurations, services, ordering information, and supporting catalog content.
• Maintain an implementation plan tracking requirements, owners, dependencies, approvals, testing, readiness, and completion dates.
• Coordinate catalog testing and validation before release.
• Confirm catalog documentation, ownership, contacts, and maintenance procedures before operational handover.

Catalog Governance & Ongoing Maintenance

• Create, update, and maintain customer catalog records throughout the contract term.
• Coordinate catalog additions, modifications, replacements, and removals through appropriate review and approval.
• Maintain version control and an auditable record of requests, decisions, approvals, testing, and implemented changes.
• Monitor catalog accuracy and completeness and coordinate correction of discrepancies or outdated content.
• Track catalog-related actions, risks, issues, dependencies, and escalations through closure.
• Communicate catalog changes to affected customer, transition, service delivery, ordering, and operational stakeholders.
• Support continuous improvement of catalog processes, documentation, controls, and turnaround times.

Catalog Stakeholder Coordination & Reporting

• Act as the primary coordination point for catalog questions, requests, status updates, and administration.
• Facilitate catalog working sessions, prepare agendas, capture decisions and actions, and follow up with owners.
• Prepare catalog readiness updates, status reports, and supporting documentation.
• Build effective relationships with customers, internal teams, vendors, partners, and suppliers involved in catalog delivery.
• Communicate risks, dependencies, decisions, and required actions clearly and promptly.

Secondary Responsibilities: Service Delivery Support

After primary catalog responsibilities and priorities are fulfilled, the coordinator may support the Service Delivery team based on business need and available capacity:

• Assist the Service Delivery Manager with routine service administration and coordination.
• Coordinate responses to operational requests and customer queries.
• Track incidents, service requests, technical escalations, actions, and follow-ups.
• Maintain service documentation, reports, action logs, and records supporting contract delivery and SLA reporting.
• Support device ordering, redeployment, forecasting, and order-to-install coordination.
• Monitor inventory information and raise shortages, aging items, or exceptions.
• Support purchase order administration and preparation of customer invoicing information.
• Help coordinate agreed service improvement actions.

Required Skills & Knowledge

• Strong catalog, data, process, or operational coordination skills with high attention to detail and accuracy.
• Ability to organize complex requirements, identify gaps or dependencies, and maintain controlled records through completion.
• Strong planning, prioritization, communication, meeting facilitation, reporting, and stakeholder follow-up skills.
• Ability to work across transition, service delivery, sales, product, procurement, ordering, configuration, partner, and customer teams.
• Proficiency with Microsoft Excel, Teams, SharePoint, and other Microsoft 365 applications.
• Experience with ticketing or service-management tools, preferably ServiceNow.
• Ability to interpret operational requirements and contract commitments and translate them into documented catalog activities.
• Ability to work independently in a virtual, cross-functional, and global environment.
• Fluent written and spoken English.

Preferred Qualifications

• 1-3 years of experience in catalog management, product or service data administration, customer onboarding, project coordination, service coordination, order management, or a related environment.
• Experience maintaining customer, product, or service catalogs and supporting catalog governance or change control.
• Experience supporting DaaS, Managed Services, IT services, device lifecycle services, or customer onboarding.
• Working knowledge of project management and IT service management practices; relevant certification is an advantage.
• Bachelor’s degree in a related discipline, or equivalent practical experience.

Success Measures

• Customer catalogs are accurate, complete, current, controlled, and ready for onboarding and ongoing operations.
• Requirements, approvals, testing, changes, and handover activities are completed and documented on schedule.
• Catalog actions, risks, issues, and dependencies are progressed to closure.
• Stakeholders receive clear, timely catalog status and decision requests.
• Service Delivery support is provided without compromising primary catalog responsibilities.

Working Environment

This role operates in a matrixed, virtual, and cross-functional environment and may support stakeholders across locations, cultures, and time zones. Travel requirements, work location, and reporting structure should be confirmed for the specific posting.

We believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.