System Engineer - CSP

About Our Team

Lenovo's Cloud Service Provider (CSP) Group develops server and rack infrastructure for leading public cloud and hyperscale customers worldwide. We partner directly with customers to design, validate, and deploy large-scale datacenter solutions spanning compute, storage, networking, and AI infrastructure.

We are seeking an experienced Systems Engineer to serve as a technical bridge between customers, engineering teams, and technology partners. This role focuses on server and rack validation, customer requirements, technical issue resolution, and end-to-end delivery of cloud infrastructure solutions.

What You'll Do

• Work directly with customers to understand requirements, troubleshoot technical issues, and support server and rack infrastructure deployments.
• Develop, validate, and qualify Intel Xeon and/or AMD EPYC server platforms for cloud, hyperscale, and AI infrastructure environments.
• Collaborate with BIOS, BMC, firmware, validation, manufacturing, quality, and systems engineering teams to resolve complex technical issues.
• Perform system validation, log analysis, root-cause investigations, and corrective actions across hardware, firmware, software, and infrastructure layers.
• Support rack-level integration, platform bring-up, serviceability, and customer qualification activities.
• Partner with suppliers, technology vendors, and engineering organizations to drive issues to closure and improve product quality.
• Identify opportunities to improve validation coverage, automation, and engineering efficiency.
• Lead technical investigations and communicate findings clearly to customers, stakeholders, and cross-functional teams.

Basic Qualifications

• 5-10 years of experience in systems engineering, server validation, platform validation, hardware development, or datacenter infrastructure engineering.
• Hands-on experience with Intel Xeon and/or AMD EPYC server platforms.
• Experience supporting server, datacenter, cloud, AI, hyperscale, or enterprise infrastructure environments.
• Experience validating server platforms, troubleshooting issues, performing root-cause analysis, and driving corrective actions.
• Experience working across BIOS, BMC, firmware, validation, quality, manufacturing, and systems engineering teams.
• Experience working directly with customers, gathering requirements, communicating technical findings, and supporting issue resolution.
• Strong communication, presentation, troubleshooting, and problem-solving skills.
• Ability to take ownership of technical issues and drive them through resolution.

Preferred Qualifications

• Experience supporting hyperscale customers, cloud service providers, or AI infrastructure programs.
• Experience with BIOS, BMC, firmware validation, platform qualification, and server bring-up activities.
• Experience validating rack-scale, GPU, accelerator, or AI server platforms.
• Familiarity with NVIDIA, AMD, Intel, FPGA, or ARM server technologies.
• Experience with automation, scripting, and validation tools.
• Mandarin language skills are highly desirable due to collaboration with global development teams.

**This is a hybrid role based in Morrisville, NC, requiring three days in office and allowing two days remote each week.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.