Area Operations Manager

Location: KSA (open between Riyadh and Jeddah)

Experience Required: 7-8 years

Industry Preference: Retail / Brand Management

Note: Must be a Saudi National

About the Role

We are looking for a dynamic and experienced Area Operations Manager to lead and oversee day-to-day operations across our retail stores in the Kingdom of Saudi Arabia. The ideal candidate will bring 7-8 years of proven experience in retail or brand management, with strong skills in operations, sales performance, team management, and customer experience.

Key Responsibilities

Revenue:

• For your respective area, oversee store performance, sales targets, and profitability, implementing strategies to achieve growth.

Operations:

• Drive operational excellence across all retail stores, ensuring alignment with brand standards and business objectives.

• Execution of VM and upkeep display standards

• Identify and implement strategies to achieve growth.

• Ensure compliance with company policies, SOPs, and KSA market regulations.

• Partner with marketing, merchandising, and supply chain teams to optimize product availability and store execution.

• Monitor Customer KPIs (NPS, Google Reviews, Customer Complaints) and provide data-driven insights.

• Support new store openings, expansion plans, and local brand-building initiatives.

• Identify opportunities to improve operational efficiency, reduce costs, and enhance customer engagement.

People:

• Act as a bridge between the Operations Team and the Store Teams by taking key messages and disseminating in accordance to the cultural requirements.

• Own the metric of Attrition and Staff Retention - understand and resolve store level issues that people may face.

• Train staff in order to keep them abreast with the brand initiatives

• Guide the local operations team on the cultural nuances - and ways of operations

• Lead, coach, and develop store managers and frontline teams to deliver a seamless customer experience.

Partnerships:

• Identify key opportunities like Institutions, Schools, Colleges - potential list of all partners

• Project manage end to end tie ups

• Ensure seamless execution in order to increase revenue and customer satisfaction.

Requirements

• Must be a Saudi National

• 7-8 years of experience in retail operations and / or brand management, ideally within the fashion, lifestyle, or consumer retail sector.

• Strong understanding of the KSA retail market and customer preferences.

• Proven ability to lead multi-location operations and manage cross-functional teams.

• Excellent leadership, communication, and stakeholder management skills.

• Analytical mindset with strong business acumen and problem-solving abilities.

• Fluency in English & Arabic is required