Administrative Assistant

Administrative Assistant

Leonard Homes | Leonard Group of Companies

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Location: Koforidua, Ghana
Job Type: Full-Time

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Leonard Homes, a member of the Leonard Group of Companies, is committed to delivering quality services and building lasting relationships with its customers. We value professionalism, integrity, teamwork and excellent customer care.

We are seeking a dependable, organised and service-oriented Administrative Assistant to join our team in Koforidua. This role offers an opportunity for a proactive individual to contribute to the smooth running of our daily operations while supporting customer service, sales activities and basic accounting functions.

At Leonard Homes, we welcome individuals who take initiative, communicate confidently, work collaboratively and demonstrate a strong commitment to excellence.

The Administrative Assistant will coordinate daily office activities, manage administrative records, respond to customer enquiries, support sales and business development, and assist with routine accounting and bookkeeping tasks.

The successful candidate will help maintain an efficient, professional and welcoming office environment while ensuring that customers receive timely, accurate and courteous service.

1. Office Administration and Coordination

• • Organise and maintain office files, correspondence, registers, schedules, reports and other administrative records.

• • Prepare, review and process documents, data entries and reports with accuracy and attention to detail.

• • Coordinate meetings, appointments, office supplies and other day-to-day operational requirements.

• • Provide timely administrative support to management and colleagues to ensure efficient workflow.

• • Maintain accurate, up-to-date and confidential records in accordance with company procedures.

2. Customer Service and Communication

• • Welcome customers and visitors professionally and create a positive first impression of the company.

• • Respond promptly and courteously to enquiries received by phone, email and in person.

• • Provide accurate information about the company’s services and direct enquiries to the appropriate departments when necessary.

• • Resolve routine customer concerns professionally and escalate complex issues to management.

• • Build positive customer relationships through effective communication, follow-up and service delivery.

3. Sales and Business Development Support

• • Respond to sales enquiries and follow up with prospective customers to identify their needs and encourage business opportunities.

• • Explain the company’s services clearly and professionally to prospective clients.

• • Arrange appointments, maintain prospect records and document customer interactions.

• • Support sales and business development activities by tracking leads, following up on outstanding enquiries and recording outcomes.

• • Work collaboratively with the sales team to improve customer engagement and contribute to business growth.

4. Basic Accounting and Bookkeeping

• • Assist with the preparation and processing of invoices, receipts and other financial documents.

• • Maintain accurate petty-cash records, expense documentation and supporting financial records.

• • Assist with routine reconciliations and basic bookkeeping tasks as assigned.

• • Verify figures and supporting documents to identify discrepancies and report them promptly.

• • Handle financial information responsibly and maintain appropriate confidentiality and accountability.

5. Reporting and General Support

• • Prepare and submit clear activity updates and administrative reports within agreed deadlines.

• • Maintain reliable records of customer enquiries, sales follow-ups and completed assignments.

• • Use office software and spreadsheets to organise information and support daily reporting.

• • Monitor outstanding tasks and follow through to ensure timely completion.

• • Carry out other reasonable administrative duties assigned by management.

Educational Requirement

• • A minimum of an HND or equivalent qualification in Business Administration, Office Administration, Accounting, Marketing or a related field.

• • Additional training or certification in bookkeeping, accounting or customer service will be an advantage.

Experience and Competencies

• • Relevant experience in office administration, administrative support or a similar role.

• • Strong customer service and interpersonal skills, with the ability to communicate courteously and confidently.

• • A demonstrated interest in sales, customer engagement and business development.

• • Practical knowledge of basic accounting and bookkeeping, including invoices, receipts, expenses and financial records.

• • Proficiency in Microsoft Office or equivalent applications, particularly Word, Excel and email.

• • Strong organisational skills, attention to detail and the ability to manage competing priorities.

• • Good written and spoken communication skills.

• • High standards of integrity, discretion, accountability and professional conduct.

• • The ability to work independently, collaborate with colleagues and take initiative when necessary.

Applicants must submit:

• • An up-to-date CV.

• A cover letter outlining their relevant experience in administration, customer service, sales and accounting or bookkeeping.

Apply online by clicking the application button.

Application Deadline: 31 October 2026