Receptionist

Established in 2005, the law office of Lerner and Rowe was founded upon the principles of quality representation and a dedication to client service and satisfaction. Together with these founding principles, our legal team’s wealth of knowledge and experience in all aspects of personal injury has allowed us to help our clients obtain maximum compensation for their injuries and to become one of Phoenix’s premier personal injury law firms.

Lerner and Rowe has already helped tens of thousands of injured people get their lives on track following accidental injuries. Indeed, Lerner and Rowe has become one of the largest, most successful personal injury law firms in Phoenix and has a presence across the country. Our success is rooted in the fact that we take pride in fighting for each and every client and, be your case large or small, we vow to help you or a loved one in your time of need.

Purpose:

We are looking for a warm, organized Receptionist to be the first voice and face of our firm’s Yuma office. As the first point of contact for many injured clients and visitors dealing with the stress of accidents, you will set the tone for the firm. You will greet people, answer calls, and make sure every caller reaches the right team quickly and with empathy.

This is a full-time, in-person position in our Yuma, AZ, office. Compensation includes a competitive hourly salary, commensurate with experience, plus eligibility for a discretionary bonus and benefits.

Key Responsibilities:

• Answer a multi-line phone system promptly and professionally, in English and Spanish, and route calls to attorneys, case managers, intake staff, or other team members; take accurate, detailed messages when staff is unavailable.
• Greet every visitor promptly and courteously; assist new and current clients with documentation requests and connect them with an intake specialist or attorney.
• Keep the reception area clean, welcoming, and accessible, and maintain office supplies
• Receive, sort, and distribute incoming mail, faxes, and deliveries; prepare outgoing mail.
• Protect client confidentiality and handle sensitive personal, medical, and financial information with discretion.
• Other duties as assigned.

Required Qualifications:

• High school diploma or GED.
• 1+ year of experience in a receptionist, front desk, customer service, or administrative role.
• Bilingual in English and Spanish; Clear, professional phone manner and strong spoken and written English and Spanish.
• Comfort with computers, including email, scheduling software, and basic Microsoft Office or Google Workspace.
• Ability to work on-site in Yuma during regular business hours.

Preferred Qualifications:

• Experience in a law firm, medical office, or insurance office.
• Familiarity with legal case management software (for example, Litify, Clio, or Filevine) and multi-line phone systems.

Skills and attributes:

• Empathy and patience with people who may be in pain, upset, or overwhelmed.
• Composure when phones are ringing and visitors are waiting.
• Attention to detail in taking messages, recording contact information, and logging documents.
• Discretion with confidential client information.
• Dependability, including punctuality and consistent attendance, since the front desk must be covered every business day.
• Willingness to pitch in wherever the office needs help.

Equal Opportunity Statement

Lerner & Rowe Injury Attorneys is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), marital status, order of protection status, citizenship status, employment status, arrest and conviction information, credit history, crime victim status, physical or mental disability, genetic information (including testing and characteristics), sexual orientation, veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.

Lerner and Rowe Injury Attorneys is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Consistent with the Americans with Disabilities Act (ADA) and Arizona state law, it is the policy of Lerner and Rowe PC to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Lerner and Rowe PC. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact Human Resources at 602-977-1900.

For California residents, our CCPA information is available here.