Systems Engineer I
Responsible for the configuration, implementation, and administration of the organization’s server hardware, operating systems, applications and integrations. Analyzes and resolves complex problems associated with server hardware and server application software. Detects, diagnoses, and reports problems on all hardware and software systems. Performs a wide variety of complex tasks in software/hardware maintenance and operational support. Performs supervised liaison function between other Information Technology teams. Recognized as an emerging SME with comprehensive knowledge and experience and works under minimum to moderate supervision.
What You'll Do:
Performs server configuration, implementation, maintenance and support in line with IT security and audit policies
Responsible for the integrity, resilience and security of assigned systems
Works closely with IT managers to plan, develop, design and strategize an architecture which will benefit the organization as a whole.
Assist in developing the technology architecture of the firm, including but not limited to hardware, software, networking, systems and support processes and procedures.
Helps superiors with trouble-shooting of system, network and voice hardware and software problems
May assist in management and monitoring of Cisco Unified Communications Solutions; Voice Over IP, Call Manger, Voicemail, and Call Center
Assists with assessing new technologies which may be appropriate to the mission of the company
Helps and supports analysts with process and procedures within the IT department.
Provides support for more technically complex issues and problems when escalated from Helpdesk
Responsible for configuring, documenting, implementing and troubleshooting the following software products: Microsoft Server Operating Systems and Email Systems, Storage Area Network, Backup products, Anti-Virus products, and Anti-SPAM products
Responsible for providing after hours support and on-site emergency response as needed
Trouble-shooting server hardware operating systems and enterprise applications
Administration and maintenance of server operating, messaging infrastructure and storage area network
Directly works with superiors in the design and project management of network concepts, structure and connectivity, as directed
Assists with daily backup of server data files, media, and offsite storage administration
Fosters a positive team environment and assists superiors with the direction of team dynamics
Ensures confidentiality of internal and external data
Performs ad-hoc projects as needed
Some travel as needed
Other duties as assigned
What You Need:
Bachelor’s degree in computer related field or equivalent experience
Microsoft Certification or equivalent experience
4+ years of Information Technology experience supporting complex computer/system environments; or an equivalent combination of training and experience
3-5 years on a helpdesk
3-5 years’ experience with
Ethernet network environment and peripherals
Cisco Unified Communications Solutions; Voice Over IP
HP, IBM or Dell servers
VMWare or Hyper-V
Windows Server 2008 R2 to Windows Server 2016
Exchange 2010 to Exchange 2016 or Office 365
providing customer service support network monitoring tools
Experience with disaster recovery and planning concepts