Key Account Manager (Chicago-based)

Reports to: VP, Go-To-Market

Location: Chicago, IL (must be based in Chicago).

Remote-first with regular time in our partners' Chicago offices

Travel: Regular, including race weekends and race week

The role in one sentence

You'll be Let's Do This's person on the ground in Chicago: embedded with a World Marathon Major, trusted by its team as one of their own, and accountable for making our technology move their business forward this year and for years to come.

About the role

Our US business is growing fast, and Chicago is at the heart of it. We're looking for a Key Account Manager to own our relationship with the Chicago-based organizer of a World Marathon Major and its year-round event portfolio, alongside a small number of other strategic US partners.

This isn't an account you manage from a dashboard. You'll spend real time in our partner's offices, at their planning meetings and on their start lines. You'll learn their mission, their values and the pressures behind every decision, well enough to anticipate what they need before they ask. Then you'll bring that understanding back into Let's Do This, so our product, our people and our AI tools are pointed at what matters most to them.

You'll be the partner's voice inside LDT and LDT's voice inside the partner. Holding both, credibly and at the same time, is the job.

What success looks like

In your first 90 days

• You know the partner's team, goals, calendar and pain points as well as anyone at LDT

• You've built a joint account plan with their leadership covering the year ahead

• You've become the first call for their team, with faster answers and fewer escalations

In your first 12 months

• You've led the partner through a full event cycle, from registration open to race day and the debrief after

• Revenue, renewal readiness and account health across your portfolio are up and to the right

• At least one manual workflow at each partner has been replaced with an AI-enabled one

• Partners describe LDT as a strategic partner, not a vendor, and would recommend us to their peers

What you'll do

Embed with our flagship Chicago partner

• Spend regular time onsite with the partner's team, so you're part of how they plan, operate and make decisions

• Understand their mission and values deeply, and represent them faithfully inside LDT

• Build trusted relationships at every level, from day-to-day operations to senior leadership

• Anticipate needs across their event calendar, not just their biggest weekend

Own commercial performance and retention

• Own revenue performance, retention and renewals across your portfolio

• Build and drive multi-quarter account strategies tied to each partner's goals

• Keep account health strong and renewal readiness high, flagging risk early and clearly

• Find and land growth opportunities that measurably improve partner performance

Be the bridge between their ambitions and our technology

• Translate the partner's strategic goals into how LDT's platform, integrations and data should work for them

• Act as a technical advisor on registration, participant experience, data flows and integrations

• Turn partner needs into clear, prioritized product insight, and partner with Product to shape the roadmap

• Make sure partners adopt and get full value from new features, including our AI-powered products and agents

Work AI-first

• Use LDT's internal AI tools, alongside external tools, to generate insights, prioritize actions and scale your impact

• Deliver data-driven recommendations on performance trends, conversion and operational efficiency

• Help partners move from manual, LDT-supported workflows to AI-enabled, self-sufficient ones

• Ask "how do I 10x my impact with AI?" rather than "how do I do more manually?"

Show up when it matters

• Be onsite for race week and race weekends, supporting partners at their most critical moments

• Expect a minimum of 5 weekends a year across your portfolio, with more around peak events

• Build trust through hands-on presence, calm under pressure and fast problem-solving

Lead across LDT and the industry

• Keep internal teams clear on account health, priorities and risks

• Work with Sales, Product and the wider GTM team to give partners a seamless experience

• Build credibility in the endurance events community and represent LDT at industry events

About you

• 4+ years in key account management, technical account management, strategic customer success or a similar role

• A track record of owning revenue, retention or expansion targets

• Experience embedding with a major client, or working inside one, so you know how to be part of their team while delivering for your own

• Strong technical fluency: you're comfortable with APIs, integrations and data flows, and can explain them to non-technical stakeholders

• Excellent stakeholder management, including C-level

• Real curiosity about AI tools, automation and data, and evidence you've used them to scale your own output

• Comfortable in ambiguity, and good at building structure where there isn't any

Bonus points

• Experience in endurance events, mass-participation sport, live events or ticketing

• Roots in the Chicago running or sports community

• You've worked a race day, from either side of the start line

You are

• Commercially minded and results-driven

• Credible, consultative, and genuinely liked and trusted by partners

• Mission-led: you care about what your partners care about

• Confident working remotely while building tight, respected relationships with colleagues

• Energized by high growth, big moments and going above and beyond

What we offer

• Base salary: $95,000 - $120,000, depending on experience, plus an annual performance bonus of up to $20,000, tied to partner growth, retention and account health

• Generous benefits package, including medical, 401(k), paid time off, paid sick leave, paid parental leave, a learning and development budget and a subsidized race entry allowance

• The chance to shape how a World Marathon Major, and the events around it, use technology for years to come

• A high-growth company where your work is visible and your impact is direct

Important notes

Let's Do This is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, citizenship or work authorization status, military status, or any other protected characteristic.

Employment type: Full-time, exempt. The role includes some weekend event work, for which you'll receive time off in lieu. Candidates must be authorized to work in the US. We are unable to offer visa sponsorship for this role