Event Sales Administrator

OVERVIEW

The Event Sales Administrator plays a critical role in supporting the Natick event sales team by managing administrative tasks and ensuring operational accuracy. By streamlining processes and reducing administrative workload, this role enables Sales Managers and Coordinators to focus on outbound sales, client conversion, and high-impact revenue-generating activities.

A successful candidate will be a strong developer of relationships and people, enforcer of high standards and driver of event sales. The Level99 Event Sales Administrator has honesty and personal integrity that is above reproach, choosing humility over the need to “be right,” and in all things acts as though he/she/they are the Owner and Operator of the Level99 events business.

RESPONSIBILITIES

• Detail confirmed events, including timelines, internal notes, and signage requirements
• Build custom floor plans and manage guest layouts in coordination with Sales and Operations
• Create, manage, and print event signage and leaderboards
• Prepare and distribute CC authorization forms, waivers, and related documentation
• Create and maintain event entries in our internal guest portal and Tripleseat Software (TS)
• Ensure timely, accurate BEO creation, auditing, and distribution
• Coordinate handoffs with Operations leadership (Event AOR Manager, AGM)
• Maintain and update master event trackers and calendars
• Close out events in Tripleseat and reconcile receipts with Toast
• Assist in training Event Captains on administrative processes
• Audit referral sources and track referral check-ins for client retention initiatives

MUST-HAVE SKILLS

• Strong organizational and time management skills with keen attention to detail
• Proficiency with event management or POS platforms (Tripleseat, Toast, Canva experience a plus)
• Excellent written and verbal communication skills
• Ability to thrive in a fast-paced, high-volume environment
• Team-oriented mindset with eagerness to learn and grow within a scaling organization

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Bachelor’s degree in Hospitality, Business Administration, or related field (preferred)
• 1-2 years of experience in administrative, events, or hospitality roles