Guest Experience Associate - Entertainment Venue

OVERVIEW

You're the energy that makes Level99 unforgettable. As a Guest Experience Associate, you'll be the face of our Venue - welcoming Players, guiding them through the experience, and delivering the kind of genuine, playful hospitality that keeps people coming back. If you love people, thrive in fast-paced environments, and bring a contagious sense of fun, this role is for you.

RESPONSIBILITIES

• Welcome and engage Guests with energy and enthusiasm throughout the Venue, providing tours, wayfinding, and check-in support
• Explain the Level99 concept, room offerings, and gameplay experience to drive admissions and on-site sales
• Enforce safety rules and monitor Guest welfare, communicating any concerns to leadership promptly
• Support retail operations including transactions, restocking, and maintaining organized displays
• Assist with POS usage, cash handling, account creation, and troubleshooting
• Maintain cleanliness and upkeep of Guest areas, workstations, and shared spaces

MUST-HAVE SKILLS

• Friday and weekend availability - a must; flexible schedule including days, nights, and holidays
• Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs
• Strong verbal communication skills and a natural ability to connect with people
• Comfortable working under pressure in a fast-paced, ever-changing environment
• Positive, upbeat, team-first attitude

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• 1+ year in a guest- or customer-facing role
• Retail sales experience
• Public speaking or performance background