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Salary
$64k – $129k per year (Estimated)
Location
In office
Seniority
Middle · 3+ years exp
Employment
Full-Time
Overview
Company
Impact
Profile match
LevelAI is a SaaS company focused on improving the quality and consistency of customer conversations, particularly in contact centre and support environments. Its product sits around the day to day work of customer facing teams, using conversation data from calls and digital channels to surface what is happening in real interactions, where processes break down, and how teams can coach and improve. The underlying problem it addresses is familiar to any organisation with a large support or sales operation, it is hard to review conversations at scale, hard to spot patterns early, and hard to turn feedback into practical changes without adding more manual work for managers and agents.

Level AI is a fast-growing, AI-first Customer Experience Intelligence platform backed by top-tier investors and founded by leaders from Amazon, Google, and Meta.

Role - We’re looking for a highly organized Operations Specialist to partner closely with senior leadership and help run the business day to day. This in-office role combines executive support, business operations, and offsite management in a fast-paced startup environment.

Responsibilities:

- Provide executive-level support to senior leadership (calendar, meetings, travel)

- Own day-to-day operational workflows that keep the company running efficiently

- Track leadership priorities, KPIs, and action items

- Support hiring operations and onboarding

- Help maintain internal documentation, policies, and operating cadences

- Plan and execute leadership and company offsites end-to-end

- Support ad-hoc strategic and operational projects as the business scales

Qualifications:

- 3+ years of experience as an Executive Assistant, Operations Specialist, or similar role in a startup or fast-paced environment

- Experience supporting senior executives in high-growth environments

- Comfort working with ambiguity and rapidly shifting priorities

- Strong organization, communication, and judgment

- Self-starter mindset with a bias toward action and ownership

- Comfortable working in-office with leadership

Why Level AI:

- High-impact, founder-facing role

- Broad ownership and visibility

- Competitive compensation and benefits

- Opportunity to grow with a category-defining AI company

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