Service Support Manager - IAM

Fasten your seatbelt! Are you ready to take on the challenge of working on a complex, large-scale system in an international team?

Jelentkezem

We are looking for colleagues to supportLufthansaGroup’s IAM system.

Yourresponsibilitieswillinclude

• Functionaland technicalgovernanceof theprovidedLufthansa Group Identity& Access Management (IAM) services
• Managingprofessionalcustomercommunication(presentations, on-site meetings, regulartelephoneconferences, online meetings) withstakeholdersacrosstheIAM serviceorganization, implementationpartners, internalIT teamsand Lufthansa Group serviceconsumers
• Supportand coordinationof day-to-dayserviceoperations, ensuringeffectivecollaborationbetweenallinvolvedparties
• Processingand coordinationof customerinquiries, complaints, incidents, servicerequestsand complexchangerequests
• Recording, analysisand evaluationof userrequirements, and coordinationof requirementswithrelevantstakeholders
• Ensuringtheformulationof detailedsolutionsfornewfunctionalitiesand changerequestsin cooperationwiththerelevantspecialistdepartments, includingcontentassessment, cost estimationand, ifnecessary, releaseplanning
• Continuousimprovementand optimizationof IAM services, includingIdentityManagement userlifecycleprocesses, rolemanagement, authorizationmanagement and compliancemanagement processes
• Continuousimprovementand optimizationof workflow-basedIAM requestand userself-serviceprocesses
• Continuousanalysisand furtherdevelopmentof theIAM platform and itsarchitecturecomponentsbasedonLufthansa Group requirements
• Analysisof errorsand disruptionsin IT systems, and developmentand coordinationof possiblesolutions
• Documentationand communicationof additionalchargeableservicesprovidedtocustomers
• Cost management fortheassignedareaof responsibility, includingplanning, monitoring and reportingof IAM product, demandand project budgets
• Management and coordinationof IAM requirementsand projects, includingguidanceof assignedcontributorswhererequired
• Coordinationof alltechnicaland functionalactivitiesduringserviceadjustments(includingmaintenancechanges, migrationstonewinfrastructureorsoftware versions, etc.)
• Supportof thedepartmentsresponsibleforincidentand problemmanagement
• Ensuringmaintenanceof technicaldocumentation, qualityof technicalmonitoring aswellasservicelevelmonitoring and reporting
• Implementationand assuranceof applicableIT security, complianceand regulatoryrequirements
• Continuousevaluationand developmentof thestrategicdirectionof theIdentityManagement productand services

Youarelookingforus, ifYouhave

• Experiencein theareaofcustomerserviceand/orIdentity& Access Management
• Good communicationandnegotiationskills,assertiveness
• Strong analyticaland conceptualthinkingaswellastechnicalunderstanding
• Highlevelof competencein user-orientedproblemanalysisand solution, aswellasin requirementsengineering
• Abilitytorepresenttheteam and service tostakeholders.
• Interculturalcompetence
• Abilitytoanswerand understandGerman.
• Excellent writtenand spokenEnglish skills.

Whatweareproudtoprovideyouwith

• Hybridworkingwithevenonlyweekly2 officedaysand flexibleworkinghoursbasedoncoretime.
• Financial benefitssuchas; an outstanding amountof cafeteria, referralrewardand team orindividualrewardbasedonyouraccomplishments.
• Corporatehealthinsurancepackageatoneof thelargestprivatehealthcareproviderswithnationwidecoverage.
• Carefullydesignedcareerpaths, withtheappropriatetrainingcoursesand projectstoaccomplishyouraimssuchaslanguagecourses, techtalksand trainingsforyourneeds.
• Lufthansa Group flightticketdiscounts.
• What’smore, ifyouareinterestedin ouradditionalbenefits: checkout ourbenefits page.

Ourcommunityis characterizedbymutualrespectand a spiritof helpfulness. Thishighlevelof professionalism, combinedwithdiversepersonalities, willhelpyougo throughyourdailylife in a goodmoodwhilemakingthemost of yourskillsand talents.In additiontoan inclusiveand helpfulatmosphere, trustis alsoan importantvalueforus. Youcanrelyonuswithanythingrightfromyourfirstday, and wealsotrustyoutotheutmostextent.

Areyoureadytoflywithus? Applynow!

Állás adatai

Pozíció megnevezés:

Service Support Manager - IAM

Munkavégzés helye:

Budapest (weekly 2x office)

Terület:

Alkalmazás üzemeltetés

Napi munkaidő:

8

Munkarend:

Irodai

Nyelvek:

Angol, Német

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Lufthansa Systems Hungária Kft.

1117 Budapest,

Neumann János u. 1/E

Infopark E épület

6722 Szeged,

Gutenberg u. 25-27. A épület 2.

Telefon: +36 (1) 882-4900

[email protected]

https://www.lhsystems.hu

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