Customer Support Associate

Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them. By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most. Our companies are leaders in their industries! MoveDocs streamlines the coordination of medical, financial, and professional services for personal injury cases-improving efficiency for attorneys, care providers, and their clients. Oasis Financial is the largest and most recognized plaintiff funding brand in the nation, having helped 400,000+ plaintiffs access more than $2 billion in funding while their personal injury cases progress. And through Probate Advance, we enable heirs to access their inheritance without waiting through the lengthy probate process.

Together, under the Libra Solutions banner, we support a nationwide network of more than 45,000 attorneys and 10,000 healthcare providers - creating a powerful platform to deliver faster, more seamless outcomes for our customers.

We are seeking a Customer Support Associate to join our growing team. In this role, you will serve as the first point of contact for consumers seeking pre-settlement funding, providing exceptional customer service while guiding applicants through the intake process. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced, high-volume call center environment. Experience in medical, healthcare, legal, or financial services is highly preferred, and Spanish-speaking candidates are encouraged to apply.

This is a full-time remote position. Candidates must be based out of Texas and available to work 8am - 5pm CST.

Position Responsibilities

• Answer approximately 75-80 inbound customer calls per day from consumers interested in applying for pre-settlement funding.
• Provide outstanding customer service while educating consumers about available products and services.
• Accurately collect and document customer information within company systems.
• Guide applicants through the intake and onboarding process while ensuring a positive customer experience.
• Meet or exceed established sales, quality, and productivity goals.
• Demonstrate empathy and professionalism when assisting customers experiencing financial hardship.
• Utilize CRM and other internal systems to maintain accurate records and follow-up activities.
• Collaborate with internal teams to ensure timely processing of customer applications.
• Follow established call scripts, compliance requirements, and company procedures.

Requirements

• High school diploma or equivalent; some college preferred.
• 1-2 years of experience in a high-volume inbound call center handling approximately 75-80 calls per day.
• Customer service experience within the medical, healthcare, legal, financial services, insurance, or personal injury industries strongly preferred.
• Bilingual in Spanish (preferred but not required).
• Strong verbal and written communication skills with the ability to demonstrate empathy and professionalism.
• Experience using CRM software and online chat platforms.
• Ability to multitask while maintaining accuracy in a fast-paced environment.
• Minimum typing speed of 35 WPM.
• Ability to meet productivity and performance metrics.
• Must successfully pass a background investigation.
• Must be based in Texas and available to work from 8am to 5pm CST daily, Monday - Friday

Benefits

We believe taking great care of our customers starts with taking great care of our people. That’s why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.