Warehouse & Logistics Manager

Responsibilities

Detailed Tasks

• Own the end-to-end physical movement of material from factory release/collection through freight, customs clearance, warehouse receipt, put-away and customer collection or final delivery.
• Own the end-to-end physical execution of reverse logistics, including core returns, warranty returns, supplier/factory returns, buy-backs and Reman shipments.
• Ensure timely, accurate and controlled movement of returnable material between customers, sites, warehouses, suppliers, factories and Reman facilities, including cross-border movements.
• Monitor reverse-logistics performance, ageing, documentation and outstanding movements, and drive corrective action to prevent delays, losses and value leakage.
• Lead warehouse and logistics digitalization, including transaction automation, barcode/scanning solutions, real-time shipment visibility, dashboarding and integration with ERP and future digital platforms.
• Within approved DOA, the Warehouse & Logistics Manager has authority for transport mode/carrier selection, shipment prioritization, warehouse resource deployment, emergency logistics actions, inventory quarantine, freight claims and warehouse capacity decisions

Inventory integrity and warehouse control

• Accountable for safe and compliant warehouse and transport operations, including material handling, loading/unloading, storage, traffic management and lifting activities, in accordance with Liebherr, statutory and customer site HSE requirements.
• Own and standardize warehouse and logistics operations across all LZM locations, including central warehouses, branch and site stores, project stores and consignment stock locations.
• Own inventory accuracy across all stores and the cycle count programme, and report variance to the Parts Manager and Finance.
• Set warehouse policy - storage, protection, FIFO, tooling control and housekeeping - and audit against it.
• Manage surplus and obsolete stock and propose write-off or disposal action.
• Own ERP transaction discipline across receiving, transfer, issue and dispatch.
• Establish and enforce common standards for receiving, storage, inventory control, materials handling, picking, packing, dispatch and logistics execution across the network.
• Monitor performance across the warehouse and logistics network and drive corrective actions where service, inventory accuracy, compliance or operational performance falls below agreed standards.
• Oversee warehouse capacity, resources, infrastructure and logistics requirements across locations to support Parts, Service, Remanufacturing, Projects and customer operations.
• Hold all warehouse and logistics locations accountable to operate as one integrated network, with common standards, disciplined execution and clear ownership for inventory integrity, parts availability, on-time delivery and customer service performance.
• Own warehouse layout, storage infrastructure, racking, space utilisation and material flow to ensure safe, efficient and scalable operations.
• Plan and maintain warehouse capacity, material-handling equipment and facility readiness in line with current demand and future business growth.
• Identify and implement infrastructure, capacity and expansion requirements to eliminate operational constraints and support service, project and customer needs.
• Review damage reports on quarantined stock and decide on repair, rework, claim or write-off action.

Receiving, dispatch and site response

• Own end-to-end throughput from goods receipt to site delivery and hold the function to response-time commitments.
• Plan resourcing and shift coverage around service, shutdown and project demand rather than reacting to requests.
• Resolve escalations on urgent and critical part movements with Parts, Service and Projects.
• Approve Field Incident Report (FIR) outcomes, validating discrepancy resolutions and escalating to the Operations GM where required.

Logistics, compliance and cost

• Own inbound and outbound freight performance, transport selection and clearing lead times.
• Own carrier, clearing-agent and 3PL performance, including contracts/SLA adherence, freight performance, claims, cost improvement and corrective actions.
• Anticipate warehouse capacity, resource, transport and network requirements and develop solutions aligned with future business demand.
• Ensure customs, import, export and Incoterms compliance on all movements and that documentation is audit-ready.
• Own the function budget - freight, clearing, storage, handling equipment and labour - and report variance monthly.
• Ensure incoming goods are verified for quantity, condition and documentation, and manage discrepancies, freight damage and claims through resolution.
• Own ZRA releases following customs clearance, including clearance of items received on over-delivery, additional shipments and returns.

Process Ownership

• Receive-to-Stock
• Store-to-Preserve
• Pick-Pack-Dispatch
• Dispatch-to-Delivery
• Freight & Customs Management
• Physical Inventory Control and
• Reverse Logistics & FIR

Reporting

• Own the development, accuracy and routine review of Warehouse & Logistics performance dashboards, ensuring reliable visibility of operational, inventory, service, cost and HSE performance across all locations.
• Monitor agreed KPIs, identify performance gaps and trends, and drive corrective actions with clear ownership and due dates until closure.
• Ensure dashboards are progressively automated through approved ERP, Power BI and digital reporting platforms and are used as active management tools for operational decision-making and continuous improvement. This aligns with the restructure requirement that reporting should drive decisions and accountability rather than exist as a passive reporting activity.

Team

• Lead, develop and performance-manage the three supervisors; build inventory and logistics capability across the team.
• Plan succession for the supervisory layer and build the officer pipeline with L&D.

What you need to have

Basic Competencies

• Working together and communicating
• Being open for change and development
• Making competent decisions
• Thinking and acting responsibly
• Pursuing goals and delivering results
• Acting professionally in terms of technical and methodological expertise

Knowledge and skills

• Warehouse and inventory management, cycle counting, ABC analysis and obsolescence control.
• Freight, customs, clearing and Incoterms for inbound and outbound movements.
• ERP warehouse and logistics modules and reporting.
• Materials handling equipment, storage design and warehouse safety.

Qualifications

• Degree in Supply Chain Management, Logistics or Business, or equivalent (minimum academic qualification for a manager role).
• Professional qualification such as ZIPS is a requirement.
• Professional qualification such as CIPS or CILT is a strong advantage

Experience

• Minimum 10 years in warehousing, inventory or logistics management, including at least 4 years leading a team.
• Heavy equipment, mining or OEM environment is essential.
• Demonstrated ownership of inventory accuracy and site delivery performance.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Kalengo Phiri.

One Passion. Many Opportunities.

The company

Location

Liebherr-Zambia Ltd.

Unit 3 and 4 Buchi Industrial Park, Independence Avenue

Kitwe

Zambia (ZM)

Contact

Kalengo Phiri

[email protected]

[email protected]