Physician Services Clerk - Front Desk
Your experience matters
Centerpoint - Georgetown Walk-In Clinic is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Physician Services Clerk joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
Why join us
Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off
- Employee Assistance Program - mental, physical, and financial wellness assistance
- Tuition Reimbursement/Assistance for qualified applicants
- And much more...
What we’re looking for:
The Physician Services Clerk provides quality customer service to patients and performs those functions delegated and assigned by the Office Manager
How You’ll Contribute
Carry out front office activities in a kind and courteous manner and is helpful to customers and their families.
Notify office manager of customer complaints in a timely manner.
Gather appropriate demographic information on each customer and update the practice management system.
Notify customers of long waits and offers alternatives.
Ensure effective telephone communication and documents messages.
Coordinate all EMR/medical record activities.
Collect and post payments and ensure safety and security of all monies.
Schedule patients and coordinates appointment scheduler activities to facilitate efficient patient flow.
Perform insurance eligibility verification and obtain prior authorization as needed.
Research patient ledger in effort to educate patient on balances due and collect payment for services rendered.
Performs appointment confirmation telephone calls.
Complete required in-services.
Participate in the development and implementation of patient satisfaction improvements.
Makes referrals to other medical care team members when needed
Requirements and Qualifications:
Education: High school diploma or equivalent required, Associate’s degree or high preferred.
Knowledge and experience with computers, coding, and medical terminology preferred.
Excellent oral and written communication skills.
Excellent customer service skills.
Ability to work in a fast-paced environment, problem-solve, and handle stress in a positive manner.
Schedule: Full Time: 40 - hour work week varying day shift schedule between 7:00AM -7:00PM
EEOC Statement
Centerpoint - Georgetown Walk-In Clinic is an Equal Opportunity Employer. Centerpoint - Georgetown Walk-In Clinic is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.