Strategic Account Manager

Lightspeed Systems is seeking a Strategic Account Manager to own and grow relationships with a portfolio of K-12 school districts within an assigned territory. This role is ideal for a seasoned account manager who excels at managing complex accounts, driving renewals, and expanding revenue through cross-selling and upselling-while delivering a high-quality customer experience.

As a Strategic Account Manager, you will serve as the primary point of contact for your accounts, acting as a strategic partner to district leaders. You’ll be responsible for account planning, renewal strategy, risk mitigation, and expansion, while collaborating closely with internal teams to ensure long-term customer success and growth.

Key Responsibilities

• Own and manage a portfolio of K-12 district accounts, serving as the primary point of contact and strategic advisor
• Build and maintain strong relationships with district stakeholders by developing a deep understanding of their goals, initiatives, and challenges
• Lead account planning and strategic review meetings with customers to drive retention and growth
• Own the renewal lifecycle for assigned accounts, including forecasting, risk assessment, and execution
• Identify, position, and close cross-sell and up-sell opportunities within existing accounts
• Proactively monitor account health using product usage data, customer feedback, and internal reporting tools
• Anticipate and mitigate renewal risk by addressing issues early and coordinating with cross-functional teams
• Manage at-risk accounts and customer escalations, driving resolution and retention outcomes
• Maintain accurate and up-to-date account data in Salesforce, including contacts, licenses, pricing, contracts, and forecasts
• Partner closely with Customer Success, Sales, Product, Support, and Finance to deliver a seamless customer experience
• Provide insights from customer conversations to inform product improvements and go-to-market strategy

Required Qualifications

• Bachelor’s degree preferred
• 5+ years of experience in account management, customer success, or B2B sales roles
• Proven experience managing renewals, expansions, and long-term customer relationships
• Demonstrated success driving revenue growth through cross-selling and upselling
• Strong consultative and solution-based selling skills
• Experience managing complex accounts with multiple stakeholders and long sales cycles
• Excellent written and verbal communication skills, including executive-level presentations
• Ability to understand and articulate technical solutions to a variety of audiences
• Proficiency with CRM systems (Salesforce preferred) and sales enablement tools
• Strong organizational, forecasting, and time-management skills
• Ability to work independently while collaborating effectively in a cross-functional environment

Preferred Qualifications

• Experience in SaaS and/or EdTech environments
• Experience selling into or managing K-12 school districts or public-sector customers
• Experience forecasting and owning renewal and expansion revenue
• Passion for education and technology-driven impact

ABOUT US  

With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com. 

We love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing-at work and beyond. Offerings vary by country.

ABOUT OUR ATX HQ  

If your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done - and a whole lot more. 

• 15,000 sq. ft. of open work area, offices, and huddle rooms 
• Snacks galore and a private chef serving up lunch Tuesday through Thursday every week 
• A state-of-the-art fitness center (with outfitted locker rooms)
• Physical therapist onsite regularly 
• Indoor and outdoor casual collaboration spots 
• Pet-friendly office environment 
• A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun 

All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?) 

Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.