Head of Technology

1. Technology Strategy & Leadership

• Develop and own the company-wide IT and digital transformation strategy, aligned with Linah Farms' business objectives and growth plans.
• Define a multi-year technology roadmap covering infrastructure, applications, data, and digital initiatives across all company locations.
• Serve as a strategic advisor to the executive team on technology-enabled business opportunities, risks, and ROI.
• Set and manage the annual IT budget, including capital and operational expenditure planning.
• Establish technology governance, policies, and standards (security, data management, vendor management, procurement).

2. Digital Transformation

• Lead digital transformation initiatives across functions (farming operations, supply chain, procurement, finance, HR, sales/distribution).
• Identify opportunities to automate manual processes and introduce digital tools (IoT/precision agriculture technology, mobile apps, dashboards, analytics).
• Champion change management and user adoption for new systems and digital ways of working.
• Partner with functional leaders to translate business needs into technology solutions.

3. IT Operations & Helpdesk Management

• Oversee the IT helpdesk function to ensure timely, high-quality support across all sites (farms, offices, warehouses).
• Define and monitor SLAs/KPIs for issue resolution, uptime, and end-user satisfaction.
• Ensure robust IT infrastructure (network, hardware, cloud, connectivity) across geographically distributed operations.
• Oversee cybersecurity posture, data protection, and business continuity/disaster recovery planning.

4. Software Development

• Lead the in-house/outsourced software development function, setting priorities, standards, and delivery practices (Agile/Scrum or similar).
• Oversee the design, development, and maintenance of internal tools, customer-facing applications, and integrations.
• Ensure code quality, security, and scalability of custom-built applications.
• Manage the balance between build vs. buy decisions for new capabilities.

5. ERP & Enterprise Systems

• Own the ERP strategy, implementation, optimization, and ongoing management (e.g., modules for finance, inventory, procurement, HR, production).
• Ensure ERP and other enterprise systems are integrated, accurate, and provide reliable data for decision-making.
• Manage relationships with ERP vendors/implementation partners and oversee upgrades, customizations, and support contracts.
• Drive data governance and master data management practices across systems.

6. Team Leadership & People Management

• Build, mentor, and lead a multidisciplinary IT team (helpdesk, developers, ERP specialists, and any future hires such as data/analytics roles).
• Set individual and team goals, conduct performance reviews, and support professional development.
• Foster a culture of accountability, continuous improvement, and customer-centric service delivery.
• Manage relationships with external vendors, contractors, and technology partners.

Requirements

• Bachelor’s degree in Computer Science, Information systems, programming or similar discipline
• MBA is a plus
• 10+ years of progressive experience in IT/technology roles, including 4+ years in a senior leadership position (Head of IT, IT Director, CTO, or similar).
• Proven experience leading digital transformation initiatives across multiple business functions.
• Experience overseeing software development teams and modern development practices.
• Experience managing IT helpdesk/support operations, including SLA management.
• Experience in agriculture, agribusiness, manufacturing, FMCG, or a similarly operations-heavy, multi-site industry is a strong plus.
• Hands-on experience managing ERP systems (implementation and/or optimization) - e.g., SAP, Oracle, Microsoft Dynamics, Odoo, or similar.
• Strong strategic thinking with the ability to translate business goals into technology roadmaps.
• Solid understanding of IT infrastructure, networks, cloud platforms, and cybersecurity fundamentals.
• Working knowledge of software development lifecycles, methodologies, and modern architectures (cloud-native, APIs, integrations).
• Strong ERP domain knowledge (finance, supply chain, inventory, production modules).
• Excellent budget management and vendor negotiation skills.
• Strong leadership, team-building, and stakeholder management skills - able to influence non-technical executives and operational staff alike.
• Change management experience, particularly in driving adoption of new tools among diverse, distributed teams (including field/farm-based staff).