Field Service Engineer

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com.

Location: Plymouth - 46247

Employment Status: Salary Full-Time

Function: Engineering

Pay Range: ($86,698.47 - $125,000.00)

Target Bonus: 8%

Req ID: 30450

Job Summary

RedViking is seeking a highly motivated Field Service Engineer to join our team in Plymouth, Michigan. This permanent position requires travel to customer facilities to support the installation, commissioning, modification, and ongoing service of RedViking automation and test systems.

As a Field Service Engineer, you will serve as a technical expert and trusted representative of RedViking, working directly with customers and the RedViking team to ensure the successful installation, startup, and long-term performance of our equipment. You will play an integral role throughout the project lifecycle, including equipment commissioning, controls troubleshooting, system optimization, customer training, and continuous improvement initiatives. Success in this role requires strong technical knowledge, a customer-focused mindset, and the ability to effectively diagnose and resolve issues in fast-paced production environments.

Key Responsibilities

• Represent RedViking professionally at customer locations and serve as the primary technical point of contact during installations and service activities.
• Participate in internal and customer meetings to identify project requirements, specifications, issues, schedules, and timelines.
• Assist in coordinating equipment installation activities and support all phases of commissioning and startup.
• Test, troubleshoot, and validate equipment performance after installation.
• Support customers during initial production operation and resolve equipment-related issues as they arise.
• Troubleshoot PLC programs collaboratively with the RedViking team to improve equipment performance and implement customer-requested changes.
• Evaluate Mechanical and Hydraulic systems and provide findings to engineering teams to support corrective actions and design improvements.
• Lead or work as part of a team consisting of RedViking employees and/or contracted resources.
• Maintain accurate service documentation, issue tracking, and communication with customers and internal stakeholders.
• Perform preventive maintenance and reliability improvements.
• Create service reports and document corrective actions.
• Develop Service proposals when necessary.

Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Controls Engineering, or related field. Equivalent industry experience may be considered.
• Experience in PLC and HMI programming is a plus but not required.
• Experience in Rockwell Studio 5000 and FactoryTalk View, or Siemens TIA Portal.
• Experience with industrial automation and machine controls.
• Experience in troubleshooting mechanical and hydraulic systems.
• Knowledge of industrial communication protocols (EtherNet/IP, Modbus, ProfiNET).
• Ability to travel nationally up to 50%

Preferred Skills

• Knowledge of robotics or motion control programming.
• Ability to work independently and manage multiple tasks.
• Must be able to communicate clearly and professionally in front of the customer.
• Ability to travel frequently to customer locations.
• Strong troubleshooting and debugging skills.
• Must have excellent oral and written communication skills
• Strong knowledge of MS Office including experience with Excel for date analysis.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.