Application Support Specialist - Digital & IT Application Operations

Role Definition

An experienced team contributor who independently handles standard technical, functional or operational assignments and supports more complex work under guidance.

Key Responsibilities

Work execution

• Test, deploy or support assigned components.
• Complete standard assignments within agreed timelines and quality standards.
• Follow approved processes, technical standards and security requirements.
• Maintain accurate work records and technical documentation.

Support and operations

• Resolve standard incidents and service requests.
• Perform monitoring, maintenance, testing and administrative activities.
• Escalate complex or high-risk issues with appropriate diagnostic information.
• Participate in user training, releases, upgrades and planned maintenance.

Collaboration

• Coordinate with colleagues, users and support teams.
• Participate in project meetings, reviews and improvement activities.
• Share lessons learned and update knowledge articles.

Additional Responsibilities

• Contribute to small enhancements and automation initiatives.
• Assist with data preparation, testing and deployment activities.
• Participate in user-support and training sessions.
• Contribute to problem investigations under guidance.

Education and Experience

• Bachelor’s degree, diploma, relevant technical qualification or equivalent professional experience.
• Normally 2 to 5 years of relevant experience.
• Experience in working with tools like Documentum, Supplier Connect, JIRA, DevOps is desired.
• OpenText Documentum experience is added as advantage