IT Systems Administrator
Litera
Job Description
Ready to Help Shape the Future of Legal Tech?!
At
Litera
, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise
The
Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll
Work
This is a hybrid role based inRaleigh, NC
with the expectations to be in office at least 3 days a week for collaboration and connection.
Why This Role Matters:
The IT Systems Administrator role ensures minimal downtime and fast resolution for Litera’s workforce, directly supporting the SLA-driven helpdesk. It aligns with the employees journey, from the onboarding experience through to fully-productive skillset for all employees. The role will be the front line for all global IT Support and will be the key enabler of consistent service across all regions and therefore is a key part of the IT team.
What You'll Deliver
Provide support to end users on various services and tools as they relate to their day-to-day work.
Tier 1 and Tier 2 service-related responsibilities
Monitor and manage the ticketing system for the global teams
New user setup of hardware, software, operating systems, account management and setting up corporate environments
Support of Microsoft 0365 multi-tenant environment
Provide remote support to users (globally, remote users and offices)
Asset management of inventory and all IT related equipment
Assist with the rollout of new IT solutions
What You'll Bring
3+ years’ experience supporting Windows and MAC OS, Active Directory, Microsoft Office 365, Intune, Microsoft Teams.
Good customer service/support skills and an understanding of what it takes to provide good technical support to both local and remote users
Ability to calmly and rationally assess competing priorities while under pressure from end-users
Ability to quickly acquire an understanding of a technical issue and identify practical resolution options, weighing each option’s upsides and downsides
Previous experience with problem solving in a troubleshooting environment
Understanding of Windows 10, Mac OS, Windows VMs, Office 365, Azure and VMware.
Bachelor's Degree with Computer Science or related fields
We know great candidates don’t always check every box. If you’re excited about this role, we encourage you to apply.
What You’ll Experience
A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
Global Reach. Partner with teams around the world to solve complex challenges that matter.
Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.
Literais an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.