Manager, Site Reliability Engineering

Job Description

Ready to Help Shape the Future of LegalTech?!

AtLitera, wedon’tjust buildsoftware,we transform how the world’s top law firmsoperate. Every day, we Raise TheBar™ forwhat’spossible through AI, innovation, and solutions that power millions of legal professionals worldwide. Ifyou’reenergized by scale, real impact, and meaningful challenges,you’llfeel right at home here.

WhereYou’llWork

This is a hybrid role based inDenver, COwith the expectations to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters

The Manager, Site Reliability Engineering plays a critical role in ensuringLitera’splatformsremainreliable, scalable, secure, and high performing for our customers. This role helps reduce operational risk, improve service availability, and strengthen the systems that supportLitera’scontinued growth. By leading a team of SREs and partnering closely across Engineering, Product, Security, and IT, this leader will drive meaningful improvements in platform resilience, incident response, automation, and operational excellence. The impact of this role is directly tied to customer trust, system stability, andLitera’sability to deliver dependable SaaS solutions at scale.

WhatYou’llDeliver

• Lead and develop a high-performing SRE team, creating a culture of ownership, collaboration, accountability, and continuous improvement.

• Improve the reliability, availability, and performance ofLitera’scloud and on-premises platforms through strong operational leadership and technical oversight.

• Drive effective incident response practices, including major incident leadership, escalation management, root cause analysis, and post-incident improvement.

• Establish and advance reliability metrics, including SLOs, SLIs, platform health indicators, dashboards, and reporting that improve visibility and decision-making.

• Reduce operationaltoilbyidentifyingand implementing automation opportunities across runbooks, monitoring, diagnostics, infrastructure, and support processes.

• Partner with Engineering teams to improve application reliability, observability, scalability, and operational readiness across customer-facing systems.

• Support platform growth through capacity planning, performance optimization, disaster recovery readiness, and cloud/infrastructure cost optimization.

• Collaborate cross-functionallywith Product, Engineering, Security, and IT to address operational risks, strengthen service delivery, and align reliability initiatives to business priorities.

We’recommitted to creating an inclusive environment. If you needaccommodationsat any point in the process or in the role,we’rehere to support you.

WhatYou’llBring

Must-Haves:

• 6+ years of experienceoperatingand troubleshooting distributed SaaS applications across hybrid environments, including on-premises infrastructure and Azure (preferred) or AWS cloud platforms.

• 2+ years of SRE management experience leading teams that support multi-product platforms, including experience with resource planning, workload prioritization, team development, and scaling teams.

• Strong leadership experience managing major incidents, serving as an escalation point, leading blameless RCAs, and driving continuous post-incident improvements.

• Deep experience with observability, monitoring, alerting, APM tools, and reliability metrics, including SLOs, SLIs, and platform health reporting.

• Strong technical background in infrastructure automation, configuration management, CI/CD practices, and tools such as Terraform, Ansible, or similar technologies.

• Excellent communication, prioritization, and cross-functional collaboration skills, with the ability to align stakeholders and guide teams through complex operational challenges.

Nice to Haves:

• Previousexperience in a Site Reliability Engineering function within a SaaS organization.

• Familiarity with ITIL, Problem Management, Change Management, Operational Excellence, or modern platform engineering practices.

• Experience supportinghighly availablecustomer-facing platforms in a regulated, security-focused, or compliance-driven environment.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; equivalent practical experience; or AWS/Azure professional-level cloud certifications.

We know great candidatesdon’talways check every box. Ifyou’reexcited about this role, we encourage you to apply.

WhatYou’llExperience

• Ateamthat shows up. Work alongside people who collaborate, support one another, and lead with integrity.

• Global Reach. Partner with teams around the world to solve complex challenges that matter.

• Real opportunity for growth. Expand your impact through meaningfulstretch opportunities,visibilityand career development.

• AI-driven innovation. Work at the intersection of legal technology, customer outcomes, andcutting-edgeAI.

Pay Transparency for Colorado Applicants:

The annual salary range for this position is $120,000 to $160,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

In addition to your salary, Litera offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements). This role is eligible for company bonus.

Literais an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.