Salesforce Administrator

Are you looking for an opportunity to help solve one of today's biggest business challenges? AI is changing the pace of business, and organizations everywhere are struggling to help their workforce, partners, and customers keep up. At Litmos, we're building the Learning Acceleration Platform that helps organizations build human capability faster-and we're looking for people who are passionate about making a meaningful impact for customers while growing alongside a collaborative, people-first team.

Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. Combining an intuitive platform, AI-powered capabilities, trusted content, expert services, and a broad ecosystem of integrations, Litmos helps organizations accelerate workforce productivity, improve customer adoption and retention, enable high-performing partners, and reduce organizational risk through continuous learning.

Organizations such as Hewlett Packard Enterprise, Graco, Sabre, and Russell Mineral Equipment trust Litmos to accelerate learning across their workforce, partners, and customers. Today, more than 11K customers with 30 million learners across 150 countries and 37 languages use Litmos to build the capabilities their organizations need to succeed. Backed by Francisco Partners, one of the world's leading technology investment firms, we're investing in the future of learning-and the people who are building it. Learn more at  www.litmos.com.

Role Summary

The Salesforce Administrator is a hands-on engineer who builds, configures, and maintains the Salesforce ecosystem powering Litmos’s go-to-market, customer experience, and revenue operations. This role will have a primary focus on marketing operations and demand generation, but must be proficient across the platform. Working as a remote member of the GTM Operations team, this role partners with the GTM Business Partner and Salesforce Architect to deliver scalable, well-architected solutions across Marketing Cloud, Sales Cloud, Revenue Cloud, Data Cloud, Experience Cloud, and Service Cloud.

This role builds what is defined and does not define what is built. The GTM Business Partner translates business intent into technical specifications; the developer then collaborates with an Architect to design, build, test, and deploy. Remote delivery demands a high bar for accountability, communication discipline, and reliability.

This is not a Salesforce admin role. It is a dedicated, full-time technical builder embedded in the GTM operating model, accountable for the integrity, quality, and timeliness of system delivery.

Core Responsibilities

• Salesforce Development & Configuration

• Build scalable solutions across Marketing Cloud, Sales Cloud, Revenue Cloud, Data Cloud, Experience Cloud, and Service Cloud
• Leverage declarative tools (Flows, configuration, and platform automation) as the primary build approach; Apex and custom code are a last resort.
• Adhere to Salesforce development standards, deployment hygiene, and platform best practices throughout

• Multi-Cloud Solution Delivery

• Marketing Cloud: Journeys, automations, data extensions, and personalization logic integrated with the broader Salesforce data model
• Sales Cloud: Lead-to-opportunity workflows, assignment rules, and sales process automation
• Revenue Cloud: CPQ quoting, product catalog, pricing rules, approval workflows, and billing automation
• Data Cloud: Data streams, unified profiles, segmentation, and activations for GTM and CX use cases
• Experience Cloud: Customer and partner community sites including authentication, navigation, content, and case deflection
• Service Cloud: Case management, omni-channel routing, knowledge base, and escalation logic

• Agentforce & AI

• Build and configure Agentforce solutions and AI-driven workflows across the platform
• Implement prompt templates, agent actions, and Einstein automations aligned to GTM and CX use cases
• Build responsibly; enforce data governance guardrails and maintain user trust in all AI-driven solutions

• Integration & Data Architecture

• Build and maintain integrations between Salesforce and adjacent systems including Qualified, Gong, Planhat, Pendo, and others as required
• Ensure clean, governed data flow across the GTM stack with attention to source of truth, deduplication, and field-level integrity
• Maintain a data model that supports defined reporting and process requirements across the GTM stack

• Quality, Testing & Deployment

• Write unit and regression tests; develop and execute deployment plans for all changes
• Participate in UAT cycles and resolve defects with speed and precision
• Enforce release management, version control, and sandbox promotion standards; production deployments follow process without exception

• Documentation & Knowledge Management

• Maintain technical documentation for all builds: data models, integration flows, code comments, and deployment notes
• Produce handover documentation sufficient for any qualified developer to pick up and continue the work

• Remote Operating Discipline

• Maintain clear, proactive communication across time zones with the GTM Operations team and stakeholders
• Surface blockers early, provide regular status updates, and meet committed deadlines
• Operate with high autonomy and strong judgment, within defined process, not outside of it

Scope & Operating Model

• Hybrid, full-time, India-based member of the GTM Operations team
• Reports to: VP, Business and GTM Systems
• Business requirements are owned and translated by the GTM Business Partner; this role executes against defined specifications
• Overlap with North American business hours required for daily standups and delivery cycles

Qualifications & Experience

• 5+ years of hands-on Salesforce development experience in enterprise B2B SaaS environments
• Demonstrated production experience across Marketing Cloud, Sales Cloud, Revenue Cloud, Data Cloud, Experience Cloud, and Service Cloud
• Agentforce experience or Salesforce AI/Agent certification required (Agentforce Specialist or equivalent)
• Salesforce Certified Advanced Administrator (required)
• Salesforce Certified Administrator (required)
• Additional cloud-specific certifications strongly preferred: Marketing Cloud Developer, CPQ Specialist, Data Cloud Consultant, Experience Cloud Consultant, Service Cloud Consultant
• Deep platform fluency across Flow Builder, Marketing Cloud automation tools, and declarative configuration; Apex and LWC where the platform cannot reach; Salesforce DX and CI/CD for deployment discipline
• Verifiable track record of remote delivery for North American or European clients

Key Skills & Competencies

• Build Discipline: Builds what is defined; raises issues with requirements rather than improvising silently
• Technical Depth: Deep expertise in Marketing Cloud with strong platform fluency across Sales, Revenue, Data, Experience, and Service Cloud
• Systems Thinking: Understands how technical decisions affect downstream campaign performance, data integrity, and reporting
• Execution Rigor: High standards for build quality, platform configuration, testing, deployment, and documentation
• Accountability: Owns commitments, meets deadlines, and proactively surfaces risk
• Communication: Clear, structured, and timely written and verbal communication in English; essential for remote operating
• Autonomy with Discipline: Operates independently within process, not outside of it

How We Hire

Given the remote nature of this role, candidates must:

• Provide a minimum of three professional references from prior managers or senior stakeholders; at least two from engagements within the past three years
• Provide at least one reference from a remote engagement with a North American or European client
• Consent to a structured technical evaluation including live problem-solving and platform evaluation
• Consent to background verification of certifications, employment history, and identity per Litmos policy

Success Metrics

• On-time, high-quality delivery of defined initiatives across Marketing Cloud, Sales Cloud, Revenue Cloud, Data Cloud, Experience Cloud, and Service Cloud
• Low defect rate post-deployment and reduced UAT rework cycles
• Documentation completeness across all delivered solutions
• Consistent delivery reliability and communication that builds stakeholder confidence
• Demonstrable system improvements: cleaner data, more reliable integrations, fewer manual workarounds
• Successful adoption of Agentforce and AI capabilities into production GTM and CX workflows

Salary Range: ₹15,00,000 to ₹22,00,000 plus 10% bonus

As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can.  

We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.