Systems Support Lead

• Configure and develop functionality in the Trusts Clinical Systems following approval from change control.
• To assist with investigation and resolution of any problems reported by users of the Clinical systems.
• Investigate and fix specialist and complex system/application issues/errors.
• Constructively engage proposals with key stakeholders to enhance operational efficiency of the system and associated operational procedures.
• Lead on progressing optimisation work with CCIO, senior admin staff and administrative end users
• Lead on the cascading of new developments in the system, to system trainers to integrate in to training materials.
• Support the other members of the Digital systems team and IT Technical staff with technical upgrades of the system
• Lead on Clinical system testing for their specialist areas of the system.
• First line support and escalation as required to Allscripts/Hyland/EMIS support
• Developing and promoting the move to an electronic environment in accordance with government policy, Information Governance requirements and public sector records management standards.
• Engage with and have accountability to the CCIO for strategic clinical systems development as part of the clinical systems team.
• Supporting the maintenance and development of the Trusts digital systems.
• Act as the Trust experts in engaging with other NHS organisations and the wider healthcare community as part of the Trusts reference site status, both with our suppliers and as a leading NHS Trust for IT enabled healthcare
• Liaising across a number of Trust Departments to ensure that systematic processes are in place to enable the correct recording of data on the Clinical system.
• Communicate complicated and difficult technical and system application issues to non-technical staff and communicates very detailed technical and system application information within peer groups.
• Provide expert knowledge and support for Clinical systems, often advising without referring to a manager.
• Translate clinical workflow requirements into potential deliverable IT enabled healthcare processes. These will require approval, but it is expected that the systems support lead will independently create potential solutions and/or options.
• To liaise with the Integration Manager to manage and resolve interface issues.
• Translate workflow requirements into potential deliverable IT enabled processes. These will require approval, but it is expected that the Senior Clinical Systems Analyst will independently create potential solutions and/or options
• Develop new workflows and processes for end users of Clinical systems.
• Work with users and service leads to determine business continuity requirements under the guidance of the EPR Manager and CCIO
• Escalate issue status and support activities to key individuals in the Trust
• Analyses, investigates and resolves complex system application issues/queries, that will require configuration of systems/applications.
• Verify and provide assurance that scheduled processes and events are occurring without errors.
• Liaise with Allscripts/Hyland/EMIS support services to resolve issues following categorisation of issue or incident.
• Develop an understanding of standards and legislation impacting on the storage and security of electronically held patient information.
• Ensure user and role profiles are mapped adequately to ensure legitimate relationship and security access to patient records
• Creation of accounts for utilisation of the Clinical System.
• Give authorative input into defining expected competencies in usage of Clinical systems to support the operational services and training team
• Work with users and service leads to determine business continuity requirements under the guidance of the EPR manager and CCIO
• To produce reports and data analysis from within the systems to ensure efficient workflows are maintained, appropriate system utilisation is adhered to and appropriate optimisation is delivered
• Share knowledge within the team of administration techniques and strategies.
• Develop and maintain and advise on the EMIS/OnBase/EPR user group design that satisfies user and IG requirements
• Liaise with IT Security Officer and other Digital systems team members to ensure appropriate usage and security of systems is maintained
• Carry out other duties appropriate to the grade as may be required or requested by management
• To liaise with technical and non-technical members of staff within the organisation and communicate at the appropriate levels
• Generate sample files for use in training.

Job description Job responsibilities

• Configure and develop functionality in the Trusts Clinical Systems following approval from change control.
• To assist with investigation and resolution of any problems reported by users of the Clinical systems.
• Investigate and fix specialist and complex system/application issues/errors.
• Constructively engage proposals with key stakeholders to enhance operational efficiency of the system and associated operational procedures.
• Lead on progressing optimisation work with CCIO, senior admin staff and administrative end users
• Lead on the cascading of new developments in the system, to system trainers to integrate in to training materials.
• Support the other members of the Digital systems team and IT Technical staff with technical upgrades of the system
• Lead on Clinical system testing for their specialist areas of the system.
• First line support and escalation as required to Allscripts/Hyland/EMIS support
• Developing and promoting the move to an electronic environment in accordance with government policy, Information Governance requirements and public sector records management standards.
• Engage with and have accountability to the CCIO for strategic clinical systems development as part of the clinical systems team.
• Supporting the maintenance and development of the Trusts digital systems.
• Act as the Trust experts in engaging with other NHS organisations and the wider healthcare community as part of the Trusts reference site status, both with our suppliers and as a leading NHS Trust for IT enabled healthcare
• Liaising across a number of Trust Departments to ensure that systematic processes are in place to enable the correct recording of data on the Clinical system.
• Communicate complicated and difficult technical and system application issues to non-technical staff and communicates very detailed technical and system application information within peer groups.
• Provide expert knowledge and support for Clinical systems, often advising without referring to a manager.
• Translate clinical workflow requirements into potential deliverable IT enabled healthcare processes. These will require approval, but it is expected that the systems support lead will independently create potential solutions and/or options.
• To liaise with the Integration Manager to manage and resolve interface issues.
• Translate workflow requirements into potential deliverable IT enabled processes. These will require approval, but it is expected that the Senior Clinical Systems Analyst will independently create potential solutions and/or options
• Develop new workflows and processes for end users of Clinical systems.
• Work with users and service leads to determine business continuity requirements under the guidance of the EPR Manager and CCIO
• Escalate issue status and support activities to key individuals in the Trust
• Analyses, investigates and resolves complex system application issues/queries, that will require configuration of systems/applications.
• Verify and provide assurance that scheduled processes and events are occurring without errors.
• Liaise with Allscripts/Hyland/EMIS support services to resolve issues following categorisation of issue or incident.
• Develop an understanding of standards and legislation impacting on the storage and security of electronically held patient information.
• Ensure user and role profiles are mapped adequately to ensure legitimate relationship and security access to patient records
• Creation of accounts for utilisation of the Clinical System.
• Give authorative input into defining expected competencies in usage of Clinical systems to support the operational services and training team
• Work with users and service leads to determine business continuity requirements under the guidance of the EPR manager and CCIO
• To produce reports and data analysis from within the systems to ensure efficient workflows are maintained, appropriate system utilisation is adhered to and appropriate optimisation is delivered
• Share knowledge within the team of administration techniques and strategies.
• Develop and maintain and advise on the EMIS/OnBase/EPR user group design that satisfies user and IG requirements
• Liaise with IT Security Officer and other Digital systems team members to ensure appropriate usage and security of systems is maintained
• Carry out other duties appropriate to the grade as may be required or requested by management
• To liaise with technical and non-technical members of staff within the organisation and communicate at the appropriate levels
• Generate sample files for use in training.

Person Specification

Skills Essential

• Ability to work unsupervised and able to manage own time and workload
• Excellent organisational skills and ability to react to changing requirements
• Excellent communication and interpersonal skills
• Ability to work collaboratively with staff of all disciplines
• Organised and logical approach to work and high-level attention to detail

Qualifications Essential

• Degree level of similar knowledge gained through experience

Desirable

• Prince 2 Foundation
• Specialist qualification in IT

Experience Essential

• Experience of working as part of a team involved in Patient Administration Systems
• Experience supporting Trust wide systems (including clinical systems)
• Experience of communicating issues to nontechnical staff
• Experience of working with suppliers
• Demonstrable experience of defining user requirements and interpreting them to system suppliers
• Experience of working with external organisations and understanding of operational processes.

Desirable

• Use of Microsoft Project and Visio
• Knowledge of system integration

Knowledge Essential

• Ability to lead workshops including making presentations to groups of staff
• Significant knowledge of working practices/areas where clinical systems are used

Desirable

• Knowledge of NHS data definitions, standards etc and ability to interpret NHS policy and provide advice and guidance

Other Essential

• Demonstrate ability to make judgements based on the analysis and investigation of issues
• Enthusiastic and motivated and a desire to enhance the service
• Ability to work across all sites where required
• Flexibility required for implementation go live phases

Person Specification Skills Essential

• Ability to work unsupervised and able to manage own time and workload
• Excellent organisational skills and ability to react to changing requirements
• Excellent communication and interpersonal skills
• Ability to work collaboratively with staff of all disciplines
• Organised and logical approach to work and high-level attention to detail

Qualifications Essential

• Degree level of similar knowledge gained through experience

Desirable

• Prince 2 Foundation
• Specialist qualification in IT

Experience Essential

• Experience of working as part of a team involved in Patient Administration Systems
• Experience supporting Trust wide systems (including clinical systems)
• Experience of communicating issues to nontechnical staff
• Experience of working with suppliers
• Demonstrable experience of defining user requirements and interpreting them to system suppliers
• Experience of working with external organisations and understanding of operational processes.

Desirable

• Use of Microsoft Project and Visio
• Knowledge of system integration

Knowledge Essential

• Ability to lead workshops including making presentations to groups of staff
• Significant knowledge of working practices/areas where clinical systems are used

Desirable

• Knowledge of NHS data definitions, standards etc and ability to interpret NHS policy and provide advice and guidance

Other Essential

• Demonstrate ability to make judgements based on the analysis and investigation of issues
• Enthusiastic and motivated and a desire to enhance the service
• Ability to work across all sites where required
• Flexibility required for implementation go live phases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool Innovation Park

Edge Lane, Fairfield

Liverpool

L7 9NJ

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool Innovation Park

Edge Lane, Fairfield

Liverpool

L7 9NJ

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Systems and Software Development

Clare Cartwright

[email protected]

01515292623

Details

Date posted

21 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-CEF-382-26-A

Job locations

Liverpool Innovation Park

Edge Lane, Fairfield

Liverpool

L7 9NJ

United Kingdom

Job overview

We are seeking a dedicated and experienced systems support person to join the systems team working with Liverpool Heart and Chest Hospital. The system support lead will work as part of a team supporting clinical systems at the organisation and wider strategic priorities across the Liverpool University Hospital Group.

Main duties

The Systems Support Lead will work to provide optimisation, development and support of all aspects of the Trust's Clinical Systems. While they will be expected to work at a high level and with considerable autonomy across all Clinical Systems, it is implicit that they will lead on certain areas.