Genesys Technical Specialist
Overview
LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI’s Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI’s delivery teams to maximize value from the partnership. The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in a mission-driven, collaborative environment.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
Responsibilities
- Serve as the primary point of contact and strategic lead for LMI’s alliance with Genesys.
- Develop and execute joint business development strategies, co-marketing campaigns, and enablement programs.
- Collaborate with Genesys teams to align roadmaps, identify mutual growth opportunities, and co-sell solutions.
- Lead business development opportunities, securing and leading client discussions, bringing Genesys platform expertise and leading solutioning discussions.
- Train and equip internal delivery teams on Genesys capabilities, certifications, and integration best practices.
- Track partnership health metrics, report on performance, and recommend refinements to improve outcomes.
- Represent LMI at Genesys events, alliance summits, and internal leadership showcases.
- Work cross-functionally with sales, marketing, delivery, legal, finance, and executive leadership.
- Lead proposal development for opportunities involving Genesys capabilities, ensuring alignment with both client needs and alliance expectations.
Qualifications
Minimum Requirements:
- Bachelor’s Degree or higher.
- Minimum of 5 years’ experience in alliance or partnership management in support of the Genesys and other platforms.
- Demonstrated success managing strategic technology alliances (experience with Genesys or similar ecosystems strongly preferred).
- Strong business development, cross-functional collaboration, and communication skills.
- Ability to translate technical capabilities into business value, especially in federal or regulated environments.
- Proven track record developing and executing joint marketing and go-to-market activities.
- Comfort working in matrixed environments and liaising across domains including sales, delivery, and executive leadership.
The ablity to obtain/maintain necessary security clearance
Desired Qualifications:
- Experience in the federal sector with technology solution sales or partnerships.
- Understanding of Genesys platform modules (ITSM, CSM, ITOM, IRM, HRSD, App Engine, etc.) and deployment best practices.
- Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified Technical Architect).
- Familiarity with solution-based contracting and government procurement processes.
Applicants must meet eligibility requirements for a U.S. Government security clearance. Only US Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.