Senior Developer
First seen by Alion on Oct 15, 2026.
Role Summary:
The ServiceNow Specialist II (Developer) serves as a critical bridge between client business requirements and the ServiceNow platform's technical capabilities. This role is responsible for designing, developing, configuring, and optimizing ServiceNow solutions that drive operational efficiency, automation, and measurable business outcomes.
Key Responsibilities:
Process Consultation and Solution Design:
- Lead discovery workshops to assess current-state processes and identify improvement opportunities.
- Translate business requirements into scalable, outcome-driven ServiceNow designs and user stories.
- Recommend best practices and industry standards to optimize workflows and automation.
Platform Development and Configuration:
- Design, develop, and configure ServiceNow applications across modules such as ITSM, HAM and GRC.
- Build and maintain workflows using Flow Designer, Business Rules, Script Includes, UI Policies, and Client Scripts.
- Develop custom applications and enhancements using ServiceNow Studio and scoped applications.
Integration and Automation:
- Architect and implement integrations with external systems using REST/SOAP APIs, MID Server, and Integration Hub.
- Automate complex business processes leveraging orchestration and event-driven architecture.
- Ensure secure and reliable data exchange across enterprise systems.
Testing, Deployment and Quality Assurance:
- Develop and execute unit tests, system tests, and support User Acceptance Testing (UAT).
- Build automated test frameworks and regression testing strategies using ATF (Automated Test Framework).
- Support platform upgrades, patching, and release management activities.
Technical Skills:
- Strong proficiency in ServiceNow scripting (JavaScript, Glide API), Flow Designer, Workflow Editor, REST/SOAP integrations, and UI technologies (UI Builder, Service Portal).
- Experience with Integration Hub, MID Server, ATF, source control (Git), and CI/CD pipelines.
- Knowledge of CMDB design, CSDM framework, and performance analytics.
Requirements:
- ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS) certifications.
- ITIL 4 Foundation certification.
- Experience working in Agile/Scrum delivery environments.
- Strong communicator with the ability to translate business requirements into technical solutions.
- Familiarity with cloud platforms (Azure, AWS) and enterprise architecture concepts.
Skills
ServiceNow, ServiceNow ITSM, ServiceNow Integration, Javascript, ITIL, ServiceNow Implementation, Solution Design, System Configuration, CMDB, ServiceNow CSDM, CSA