Senior ServiceNow Developer - ITIL Frameworks

Job Description :

Senior Developer - ServiceNow

Current Needs :

We are looking to add four additional ServiceNow development resources to assist with various capabilities and projects daily. These resources will interact with current Dev staff as well as leadership, and customers and provide daily/weekly updates on status and potential risks to the projects. We will need versatile resources familiar with various modules, so we have and foster depth of knowledge.

Role Summary :

The ServiceNow Specialist II (Developer) serves as a critical bridge between client business requirements and the ServiceNow platform's technical capabilities. This role is responsible for designing, developing, configuring, and optimizing ServiceNow solutions that drive operational efficiency, automation, and measurable business outcomes.

Key Responsibilities :

- Lead discovery workshops to assess current-state processes and identify improvement opportunities

- Translate business requirements into scalable, outcome-driven ServiceNow designs and user stories

- Design, develop, and configure ServiceNow applications across modules such as ITSM, HAM and GRC

- Build and maintain workflows using Flow Designer, Business Rules, Script Includes, UI Policies, and Client Scripts

- Architect and implement integrations with external systems using REST/SOAP APIs, MID Server, and Integration Hub

- Build automated test frameworks and regression testing strategies using ATF

- Support CMDB design, data modeling, and governance practices

Technical Skills :

- ServiceNow scripting (JavaScript, Glide API)

- Flow Designer and Workflow Editor

- REST/SOAP integrations and APIs

- ServiceNow UI technologies (UI Builder, Service Portal, Now Experience)

- CMDB design and CSDM framework

- Integration Hub, MID Server, and orchestration

- Automated Test Framework (ATF)

- Source control and CI/CD pipelines (Git, DevOps tools)

Certifications :

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Application Developer (CAD)

- ServiceNow Certified Implementation Specialist (CIS)

- ITIL 4 Foundation

Skills

ServiceNow, ServiceNow ITSM, Javascript, RESTful API, ServiceNow Integration, CMDB, ITIL