Housekeeping Executive

A. Residential Common Area Housekeeping

• Ensure cleanliness and upkeep of entrance lobbies, lift lobbies, corridors, staircases, passageways, common washrooms and other designated common areas.
• Monitor housekeeping standards across residential towers, podiums, parking areas and other common facilities as per the assigned scope.
• Conduct routine inspections to ensure floors, glass surfaces, furniture, fixtures and other touchpoints are maintained to the prescribed standards.
• Ensure proper cleaning of high-touch surfaces, including lift buttons, door handles, handrails and access points.
• Coordinate with the engineering team for cleaning-related issues requiring technical intervention, including seepage, leakages, damaged fixtures and drainage concerns.
• Ensure effective waste collection, segregation and disposal in accordance with site procedures.

B. Clubhouse Housekeeping Operations

• Maintain high standards of cleanliness and presentation across the clubhouse, including reception areas, lounges, multipurpose halls, indoor activity areas and other resident amenities.
• Ensure regular cleaning and sanitisation of gymnasiums, fitness studios, indoor sports facilities and associated areas, wherever applicable.
• Monitor cleanliness of swimming pool deck areas and associated facilities, in coordination with the designated team.
• Ensure clubhouse washrooms, changing rooms, lockers and shower areas are cleaned and maintained at defined frequencies.
• Ensure readiness of banquet halls, party areas and multipurpose spaces before and after resident events, bookings and activities.
• Monitor cleanliness of furniture, upholstery, mirrors, glass partitions, decorative elements and other clubhouse assets.
• Coordinate with the clubhouse and recreation teams to ensure housekeeping support is available during peak hours, events and special activities.

C. Manpower Supervision and Deployment

• Allocate daily duties to housekeeping associates based on the approved deployment plan and operational requirements.
• Monitor attendance, grooming, punctuality, productivity and discipline of housekeeping staff.
• Ensure adequate manpower deployment across residential towers, common areas and clubhouse facilities.
• Conduct daily briefings and communicate cleaning schedules, special assignments and priority areas to the team.
• Monitor staff performance and provide on-the-job guidance to maintain the required service standards.
• Report absenteeism, manpower shortages and performance-related concerns to the reporting manager.

D. Cleaning Equipment, Chemicals and Consumables

• Ensure the safe and correct use of housekeeping machines, tools, cleaning chemicals and consumables.
• Monitor stock levels and maintain records of housekeeping materials issued and consumed.
• Ensure all chemicals are properly labelled, stored and used in accordance with prescribed dilution ratios and safety data sheets.
• Monitor the condition and upkeep of housekeeping equipment and coordinate preventive maintenance or repairs.
• Minimise wastage and ensure optimum utilisation of consumables and other departmental resources.

E. Quality Control and Compliance

• Conduct scheduled inspections of residential common areas and clubhouse facilities using prescribed checklists.
• Maintain cleaning schedules, inspection records, attendance sheets, material consumption records and other operational documentation.
• Ensure compliance with housekeeping SOPs, hygiene standards, safety procedures and site-specific quality benchmarks.
• Identify deficiencies during inspections, assign corrective actions and ensure timely closure.
• Maintain records of recurring complaints and implement corrective measures to prevent repetition.
• Support internal audits, quality assessments and management inspections.

F. Resident Experience and Complaint Management

• Respond professionally to housekeeping-related complaints and service requests raised by residents, the helpdesk or the facility management team.
• Ensure complaints are attended to within the defined turnaround time and closure is communicated to the concerned team.
• Coordinate with the helpdesk, security, engineering and clubhouse teams to resolve service issues.
• Maintain professional conduct, confidentiality and a resident-centric approach at all times.
• Support special housekeeping requests related to resident events and approved clubhouse bookings.

G. Health, Safety and Environment

• Ensure housekeeping associates follow prescribed personal protective equipment (PPE) requirements and safe work practices.
• Ensure wet-floor signage and other safety precautions are used during cleaning activities.
• Prevent unsafe storage or handling of chemicals and cleaning equipment.
• Report accidents, unsafe conditions, pest sightings, spillages and other potential hazards to the concerned department.
• Ensure housekeeping stores and equipment rooms remain clean, organised and secure.
• Support pest-control activities, deep-cleaning programmes and other site hygiene initiatives.

4. Key Performance Indicators (KPIs)

• Housekeeping quality audit scores for residential common areas and clubhouse.
• Compliance with daily cleaning schedules and inspection checklists.
• Timely closure of housekeeping complaints within defined turnaround times.
• Reduction in repeat complaints and recurring housekeeping deficiencies.
• Manpower attendance, deployment efficiency and productivity.
• Compliance with equipment maintenance, chemical handling and safety procedures.
• Optimum utilisation of housekeeping consumables and control of material wastage.
• Readiness of clubhouse facilities before and after scheduled events.
• Compliance with housekeeping SOPs and reporting requirements.