Sales Support Specialist

Managing modern technology has become increasingly complex. As organizations scale across clouds, endpoints, and hybrid environments, IT operations and cybersecurity often remain fragmented, creating gaps in visibility, slowing response times, and increasing risk.

Logically closes that gap.

We unify IT operations and cybersecurity into a single, accountable operating model that reduces risk, accelerates response, and strengthens resilience across the systems businesses depend on. With shared visibility, integrated workflows, and clear ownership, organizations gain greater control, fewer blind spots, and more confidence in their technology.

Our approach is cyber-first by design, embedding protection into every layer, from end user to edge to cloud. By combining AI-assisted monitoring with human-led expertise, we deliver faster insight, smarter decisions, and more effective outcomes without the complexity of siloed tools.

For more than 20 years, Logically has partnered with mid-market and enterprise organizations to simplify complexity, reduce risk, and improve resilience, acting as a true extension of their teams with clear accountability and measurable outcomes.

Logically. Cyber-First. Future-Ready.

Why Work for Us

• A culture built on doing the right thing

• Work at the forefront of cybersecurity and emerging technologies

• Collaborative, growth-oriented environment

• Competitive compensation and benefits

• Opportunities for professional development and advancement

• Make a real impact by helping organizations reduce risk and build resilience

Job Summary:

The Specialist, Sales Support provides administrative sales-proposal quoting to Account Executives and Account Managers and shares accountability for team sales goals. This role works collaboratively with Sales team members to manage, track, and build quote requests from customers and prospects via the Customer Relationship Management (CRM) system. Supporting a wide range of support-related tasks, the Specialist coordinates resources across departments to ensure achievement of a common goal-presenting quotes and meeting sales targets. This role is onsite at our Dublin, OH office.

Job Duties & Responsibilities:

• Manage quote requests and facilitate movement of proposals through workflow, with an entry in ConnectWise Sales Service Board, Salesforce or the MS Dynamics CRM system
• Process transactional quotes and manage sales order entry process, including logging new orders
• Produce quotes, SOWs, and proposals based on data points provided by Account Managers and Account Executives
• Support sales staff though meetings, phone calls, and resource coordination to determine quoting needs
• Assist Account Executives in Sales Account Leads (SALs), then track SAL progress on board
• Initiate quotes for best prices from a variety of vendors and distributors in support of the procurement process
• Own the renewal process by tracking, managing, and quoting customers impacted by license expirations
• Work regularly in partner portals to ensure product pricing availability and inventory to meet sales needs
• Identify, monitor, and ensure all necessary pricing information and approvals are completed, including record pricing information and cross-reference sales opportunities in CRM
• Manage sales data, sales processes, and work in CRM system
• Attend weekly sales meetings and ensure sales opportunities are compliant with company policy
• Engage cross-functional resources to achieve goals and meet customer needs
• Provide project and other administrative support to sales management and leadership as needed
• Run projects to support continuous process improvement within the sales support department that has direct impact on revenue growth and team efficiency

Qualifications:

• College degree not required, similar on the job experience preferred
• 2 to 4 years of experience in Sales Support preferably in an IT or professional services environment
• Experience working with a CRM, preferably ConnectWise, Salesforce or Microsoft Dynamics
• Experience in vendor sourcing and partnerships within the IT Space
• Proactive in adopting sales best practices and a leader in process adherence
• Ability to work in a team environment and demonstrate superior leadership, presentation, and planning ability, as well as verbal and written communication skills
• Business acumen; translating business requirements into sales support solutions
• Flexible and able to remain calm in times of stress while managing multiple priorities at one time
• Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations
• Sound problem-solving technique with ability and persistence to generate options and select the best solution
• Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders
• Ability to communicate effectively with customers and various levels of management both verbally and in written form
• Ability to manage multiple projects in a fast-paced environment
• Team player mentality and willingness to share knowledge with others

Logically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes.