AI Operations Specialist

LogicGate® is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform.

Excited about LogicGate but not familiar with GRC? 

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. 
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

At LogicGate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role - if you don't check every single box and are excited about this work, we still highly encourage you to apply.

About the Role

As LogicGate scales as the leading AI GRC platform for the Enterprise, driving internal operational agility and productivity is critical to our continuous growth. As our first dedicated internal AI builder, you will bridge the gap between complex operational bottlenecks and scalable, AI-driven solutions. Reporting to the VP of AI Transformation & Operations, you will partner cross-functionally across RevOps, Customer Success, Finance, People, and Product & Technology to discover, prototype, and operationalize high-leverage workflows. Your work will empower internal teams to automate manual processes, elevate team performance, and embed AI capability directly into our daily operations.

What You’ll Do

• Workflow Discovery: Partner cross-functionally with department leaders to identify repetitive, judgment-light processes and evaluate high-impact opportunities for automation and AI integration.
• Rapid Prototyping: Build and deploy AI-augmented workflows and agents using modern tooling such as Zapier, Claude, LLM APIs, and Model Context Protocol (MCP) servers.
• Process Optimization: Redesign complex operational workflows to streamline cross-departmental handoffs, eliminate operational friction, and drive measurable efficiency gains.
• Enablement & Scale: Develop clear, reusable internal playbooks, documentation, and self-service templates that empower functional teams to sustain and build upon automated solutions independently.
• Impact Measurement: Instrument deployed solutions to track key operational metrics, including adoption rates, hours reclaimed, and cost savings, while transparently monitoring risk.
• Governance & Standards: Contribute to company-wide AI usage standards and operational frameworks to ensure automated workflows operate safely, securely, and consistently across the enterprise.

What You Bring

Required:

• Transferable Technical Experience: 3-5 years of progressive experience in business technology, systems analysis, process automation, business intelligence, or workflow optimization.
• AI Builder Fluency: Demonstrated curiosity and practical experience building solutions using low-code/no-code platforms (e.g., Zapier, Make), LLM APIs, prompt engineering, or modern AI agent frameworks.
• Consultative Advisory & Stakeholder Management: Exceptional communication skills with a proven track record as a trusted internal consultant - confident in navigating competing priorities, managing cross-functional stakeholders, pushing back and maintaining firm boundaries when needed.
• Operator Mindset & Prioritization: Sharp analytical instincts with a track record of evaluating process ROI, prioritizing high-impact initiatives, and taking ownership of end-to-end delivery.
• Process Documentation & Enablement: Background in creating internal enablement content, technical documentation, or change management programs.
• Hybrid Work Readiness & Travel Flexibility: Demonstrated capability to communicate and collaborate seamlessly across distributed teams, with the flexibility to travel as needed for key team offsites, company events, and customer meetings.

Nice to Have:

• Prior experience operating within B2B SaaS, enterprise technology, or Governance, Risk, and Compliance (GRC) environments.
• Familiarity with data analysis (SQL, Python basics), evaluation frameworks, or observability for internal AI systems.

The anticipated base salary range for the role is $88,000 - $108,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above.

At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work.

Total Rewards 

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.

In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.

Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. 

Our Culture

At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

Learn more about our culture here.