Service Engineer
Confirmed on the employer's own hiring board on Nov 8, 2026. First seen by Alion on Nov 5, 2026.
About Us:
Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.
About the role:
This role provides mechanical and electrical product support to the Logisnext Americas dealer network. The position collaborates closely with dealers, customers, suppliers, and internal teams to identify, investigate, and resolve quality, reliability, and performance issues involving controls, software, batteries, chargers, wiring, and other product systems. They will coordinate cross-functionally with Engineering, Manufacturing, Quality, to drive problem resolution and effectively communicate solutions to the field. The role drives root cause analysis, corrective actions, and continuous improvement efforts to improve product performance and reduce warranty costs.
What you will do:
- Provide technical support to dealer parts and service personnel, other departments within Logisnext and other Logisnext companies.
- Performs in-depth problem analysis to diagnose and resolve product issues, and delivers guidance and training to service and parts analysts.
- Oversees product quality control to minimize warranty costs for the company while collaborating with internal departments to share critical information, drive issue resolution, and communicate effective solutions to the field, and initiates product improvement requests with the Engineering team.
- Travels to dealer and customer sites to support dealers and field personnel in resolving technical issues, while also assisting with customer acceptance and satisfaction concerns to help promote ongoing product success and future sales.
- Coordinates problem resolution with Engineering, Quality, Parts Authorization. Coordinates field problem investigation and rework (Service Campaigns)
- Creates technical publications that support the dealer network in diagnosing and resolving issues, helping maintain high product quality and minimize downtime.
- Supplies technical support for New Product Introductions and performs field follow testing on-site. Collects and analyzes data on product performance, as well as feedback and acceptance from dealers, customers, and operators.
When & Where:
- Up to 15% Travel.
- Standard business hours.
Qualifications
What you need to have:
- Bachelor's Degree willing to consider experience in lieu of degree.
- 5-7 years job related experience
- 3+ years lift truck industry experience.
- Ability to travel to customer sites.
- Dealer contact experience.
- Interpretation of engineering drawings and electrical schematics
- Failure analysis experience.
- Microsoft Office experience.
- Statistical analysis skills.
What would be nice to have:
- Bachelor’s Degree: Engineering
- Forklift field technician 5+ years
- Master level certified in all paths
What we offer:
- Medical, dental, and vision benefits
- Paid Vacation, Sick Time, and Paid Holidays
- Profit Sharing Opportunities
- Flexible Spending and HSA Accounts
- 401k with automatic company contribution and company match
- Short-term and long-term disability insurance
- Life, Dependent Life, and AD&D Insurance
- Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
- Employee Assistance Program
- Employee Discounts
- On-site fitness center (Houston)
- On-the-job training and development
To be considered for this role, all applicants must submit a full and complete application through our careers page.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Equal Opportunity Employer/Veterans/Disabled
Agency Disclaimer:
Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.