IT- WMS Applications supervisor

• Manage day-to-day Infor WMS support, administration, and issue resolution.

• Configure and maintain WMS master data, business rules, workflows, and user access.

• Support customer onboarding, requirements gathering, solution design, and WMS setup.

• Lead WMS upgrades, implementations, UAT, testing, and go-live activities.

• Investigate WMS, database, integration, and transaction issues and coordinate resolution with IT and vendors.

• Ensure WMS data and billing transactions are accurate and aligned with business requirements.

• Manage WMS changes, releases, and deployments in line with IT governance and change control.

• Coordinate with Operations, Commercial, Finance, customers, and vendors to resolve issues and deliver improvements.

• Maintain WMS documentation, SOPs, configurations, and knowledge base.

• Drive process improvement, automation, and system optimization opportunities.

• Comply with and enforce applicable IT policies, procedures, security standards, and governance requirements.

• Ensure WMS configuration, processes, and system controls support applicable GDP/GMP requirements and approved operational procedures.

• Support the effective implementation and maintenance of the Quality Management System (QMS) and ensure relevant customer complaints are appropriately addressed.

• Participate in risk assessments and comply with applicable OH&S and environmental requirements, objectives, and training.

• Promptly report accidents, near misses, and environmental incidents in accordance with company procedures.

• Provide technical guidance and support to WMS users and team members.

Requirements

• Bachelor’s degree in computer science, Information Systems, Computer Engineering, or a related field.

• 3 – 5 Years of experience in similar position.

• Minimum 5 years of experience in IT applications support, with significant experience in WMS.

• Experience with Infor WMS is highly preferred.

• Experience in 3PL, logistics, warehousing, supply chain, or pharmaceutical operations is highly preferred.

• Knowledge of Track & Trace, inventory traceability, and end-to-end warehouse transaction visibility is an advantage.

• Strong analytical and problem-solving skills.

• Business-oriented mindset with strong understanding of warehouse operations.

• Strong communication and stakeholder management skills.

• Ability to challenge technical solutions constructively.

• Strong ownership and accountability.

• Ability to work under pressure in operational environments.

• Strong documentation and knowledge-sharing discipline.

• Collaborative and customer-focused approach.

• Ability to lead activities across multiple teams without direct authority.

• Continuous improvement mindset.

• Excellent verbal and written English communication skills 

Desire to expand knowledge and experience and commitment to continuous learning and Knowledge sharing.