Implementation Specialist

Loop is building the next generation of healthcare and insurance infrastructure for enterprises. We are transforming how insurance and healthcare work together by making them understandable, preventive and intelligent.

We are looking for an Implementation Specialist who will own the end-to-end delivery of Loop’s enterprise benefits platform. You will translate customer requirements into platform configuration, data flows and integrations, and drive each implementation through testing and go-live. This is a hands-on role.

What you will actually do

• Own enterprise implementations from handoff to go-live - Drive the plan, timelines, dependencies, customer decisions and launch-readiness criteria.
• Translate requirements into a working solution - Understand how the customer’s benefits program should operate, then configure the workflows, business rules and employee experience accordingly.
• Coordinate data and integrations - Work with customers and technology teams to migrate employee data, connect existing systems and validate that information flows accurately.
• Testing and launch readiness - Run end-to-end testing, coordinate customer acceptance, manage defects and secure approvals before launch.
• Manage stakeholders and resolve problems - Lead customer conversations, coordinate internal teams, communicate risks early and diagnose configuration, data or integration issues.
• Drive go-live and handover - Confirm the solution is ready, document the final setup and transfer complete context to the teams responsible for ongoing servicing.
• Improve how implementations scale - Build reusable templates, playbooks and automation that make future implementations faster and more reliable.

Who will thrive here

• You have 2 to 5 years of experience in SaaS implementation, solutions consulting or technical onboarding, and have managed implementations from discovery through testing and go-live.
• You can translate business requirements into practical system configuration.
• You understand APIs, integrations, data mapping and file-based data exchange. Experience with Postman or similar tools is useful.
• You can lead enterprise customer conversations, manage expectations and push back when required.
• You can manage multiple customer implementations without losing attention to detail.
• You use documentation, templates, automation and AI tools to make implementation work more scalable.
• Experience in HRMS, payroll, employee benefits, insurance or healthcare is helpful, but not required.