Guest Experience Agent

Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan and Kaso a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel’s food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm the heart of Shoreditch allowing you to disconnect from the outside world. An independent spirit at the social heartof an evolving Shoreditch.

The Guest Experience Agent

As the Guest Experience Agent, you will play a key part in creating unforgettable guest experiences, ensuring that each guest receives personalized attention and exceptional service from the moment they arrive until the end of their stay.The role will report directly to the Assistant Front Office Manager and will have a dotted reporting line to the Rooms Operation Manager at the location the position is based at.

Duties & Responsibilities

• Create memorable first impressions, warmly welcoming guests and delivering a smooth, personalised check-in experience.
• Anticipate individual guest needs, providing thoughtful recommendations, handling special requests and adding personal touches that make every stay feel exceptional.
• Be a trusted point of contact throughout the guest journey, working closely with hotel teams to coordinate requests, luggage, rooming and other arrangements seamlessly.
• Turn challenges into positive experiences, resolving guest concerns with empathy, confidence and a genuine desire to exceed expectations.
• Bring the destination to life, sharing expert local knowledge and arranging dining, transportation, tours and experiences tailored to each guest.
• Build lasting guest relationships, recognising returning guests, capturing preferences and feedback, and helping maintain exceptional standards across every touchpoint.

Salary: £26,881 + service charge and benefits

This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:

• Guest experience including dinner and drinks
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 1000 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Contribution towards Health Cash Plan
• Life Assurance
• 2 days paid volunteering leave per year
• Length of service incentives (additional holiday)
• Bespoke training programmes
• Free meals on duty
• Incentives such as Ride-to-Work and season ticket loan
• Quarterly employee award ceremony and company staff parties
• Employee assistance programme

Location: London