Customer Service Advisor

The Company

Lowe Corp Europe, inclusive of PKL Group (UK) Ltd, is the leading commercial catering equipment and Portable Kitchen supplier to both public and private sector clients across the globe.

With over 35 years’ experience, our unique culture is built on people, from motivating and developing our highly talented team, to truly listening to and delivering against our clients’ needs.

Glastonbury to Wimbledon, Olympics to the Commonwealth Games, we are an entrepreneurial organisation who believe working together is the key to our success.

The Role

Join our team and be a key player in delivering exceptional customer service! In this fast-paced role, you’ll handle breakdowns, coordinate engineer attendance, manage invoices and POs, and track job progress. If you thrive in a dynamic environment, have strong administrative and communication skills, and can quickly learn new systems, this is the perfect role for you.

Make an impact while working in a collaborative, supportive team!

Responsibilities:

• Handle breakdown job information from clients and resolve issues via phone with product knowledge and engineer advice.
• Log all breakdowns, warranty calls, and relevant information into the Technical Support IT system, including adding PKL parts where applicable.
• Organize engineer attendance (PKL or subcontract) and communicate with clients on ETAs, access, and exchange items if necessary.
• Raise and approve POs and invoices, ensuring accurate billing and payment processing.
• Order and dispatch spare parts to engineers or sites as needed, and coordinate engineer re-attendance if required.
• Track job progress, update the IT system, and report job status to clients.
• Ensure effective deployment of engineering resources and manage PPM and certification schedules.
• Issue RAMS, SWPs, and plan site inductions for engineers
• Liaise with other departments within the company

Essential Skills & Experience

Candidates must possess the following skills and experience

• Experience within a Customer Service role
• Strong administrative skills
• Ability to work effectively both independently and as part of a team
• Technical aptitude; must be able to understand our products, services, pricing and installation processes
• Articulate and a fluent communicator both in writing on the telephone and in person
• Demonstrate the ability to quickly learn and adapt to new systems and processes
• Exhibit flexibility by effectively managing multiple tasks and priorities in a dynamic, fast-paced environment.
• Experience with using Microsoft packages and systems

Essential Personal Qualities

• High energy and a solid work ethic
• Excellent communication skills – both written and verbal
• Excellent organisational and time management capability
• Self-motivated
• Problem-solver
• Resilience
• Multi tasking

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

We are an equal opportunities employer and committed to a diverse workforce. We are incredibly selective in our hiring and shortlisting for this vacancy will be completed on the basis of merit. Candidates should tailor their CVs to reflect our essential criteria.