Customer Onboarding Consultant

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.

Your Impact

The Customer Onboarding Consultant is a member of the Pro Outside Sales Operations and Enablement team responsible for delivering a positive, strategic onboarding and deployment experience for new and existing customers participating in Lowe’s Pro programs.

This role partners cross-functionally with internal teams, external partners, customers, and sales leadership to ensure customer integration requirements are clearly defined and successfully executed. The Customer Onboarding Consultant manages onboarding activities from initial planning through post-launch support, proactively identifies and resolves implementation barriers, and ensures sales teams are equipped to grow and support new business within their markets.

This role operates with a high degree of autonomy and is responsible for evaluating new information, determining appropriate actions, and communicating resolutions to impacted stakeholders. Key areas of responsibility include project management, customer and stakeholder communication, data analysis, process improvement, and partnership with National Account Managers and Sales teams.

What You Will Do

Pre-Agreement Support

• Build customer-specific content for incoming Requests for Proposal (RFPs), including Customer Onboarding integration strategies and next steps to support new business partnerships.
• Consult with customers and National Account Managers to identify customer setup needs and requirements, prioritize key target dates, and develop an implementation strategy and execution plan.
• Lead end-to-end customer integration efforts by managing tasks, performing quality checks, providing updates to key stakeholders, anticipating and overcoming activation roadblocks, and managing expectations as plans change and processes evolve.

Partner With

• Third-party support teams to ensure customer setup and integration needs are clearly defined and communicated to all parties involved.
• Credit teams to ensure all credit-related information and requests are gathered, prepared, and presented for credit extension.
• Pro Solution Center and Special Order teams to ensure internal processes and procedures align with the needs and requirements of the customer and/or their procurement platforms.
• National Account Managers, Senior National Account Managers, and the Director of National Accounts to strategize and execute the agreement and deployment of the partnership within and outside of the Lowe’s Pro organization, following the established onboarding phases.
• Regional Pro Services Directors, Project Services Managers, and field sales teams to communicate and educate teams on agreement details and expectations.
• Customer teams, including but not limited to operations, procurement, technical, and implementation teams, to support successful onboarding and integration.

Post-Launch Support

• Identify and communicate onboarding customer adoption trends to Sales Leadership teams and National Account Managers.
• Provide post-launch support to customers and National Account Managers through partnership presentations, troubleshooting implementation issues, communicating resolution timelines, and managing expectations.
• Execute transition plans to move customers into full sales support with the National Account team.

Minimum Requirements

• High school diploma or equivalent.
• 3 years of experience in sales, account management, customer onboarding, implementation, project management, or a related field.
• Demonstrated project management skills, including the ability to manage multiple priorities, stakeholders, and deadlines simultaneously.
• Strong written and verbal communication skills with the ability to effectively communicate with internal and external stakeholders.
• Demonstrated presentation and facilitation skills.
• Experience analyzing data and translating findings into actionable insights or recommendations.
• Proficiency with Microsoft Office applications, including Teams, Excel, and PowerPoint.
• Strong organizational skills with demonstrated ability to manage multiple assignments and meet established deadlines.
• Ability to learn and effectively utilize customer service, account management, and other business applications.

Preferred Qualifications

• Bachelor’s degree in Business, Sales, Marketing, Operations, or a related field.
• Experience supporting B2B sales, account management, or customer implementation.
• Experience with e-commerce or third-party procurement platforms.
• Experience supporting complex customer onboarding or implementation projects involving multiple internal and external stakeholders.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.