System Support Analyst 1

Thank you for your interest in The University of New Orleans.

Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.

You must complete all required portions of the application and attached the required documents in order to be considered for employment.

Department

Job Summary

Job Description

• Detects and documents software failures, anomalies, and issues to identify and correct defects.
• Tracks identified system issues and verifies resolution.
• Works to resolve provider portal authorization tasks.
• Submits Ivanti incident/Service Request tickets for issues discovered.
• Tracks identified issues through the ticketing process and verifies resolution.
• Logs JIRA items to be reviewed, researched and monitored.
• Monitors for post-implementation issues.
• Assists with identifying needs for training; may assist in organizing and developing training content.
• Ensures that service disruptions are reported immediately.
• Attends unit and Project related meetings.
• Conducts research relating to the development of the modernization systems.
• Reports project risks and issues to supervisor in a timely manner.
• Completes project status reports as assigned.
• Communicates relevant information to project team as needed.
• Assists in preparing, interpreting and clarifying eligibility policies and procedures.
• Performs other duties as assigned to ensure the smooth operation of the project.

QUALIFICATIONS

REQUIRED:

• Bachelor's degree or six years of professional experience in lieu of degree.
• Excellent analytical skills; effective organizational and time management skills.
• Great attention to detail and follow up.
• Excellent verbal and written communications skills.
• Ability to set, follow, and meet deadlines.

DESIRED:

• Advanced degree.
• Professional experience in healthcare field, Medicaid eligibility, or Medicaid program support.
• Professional experience in the support of the LaMEDS implementation.
• Professional experience in a help desk environment troubleshooting technical and non-technical issues.
• Experience presenting information to technical and non-technical audiences.

Required Attachments

Please upload the following documents in the Resume/Cover Letter section.

• Detailed resume listing relevant qualifications and experience;
• Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
• Names and contact information of three references;
• Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).

See Diversity Statement instructions by clicking this link: https://www.uno.edu/careers/diversity-instructions

Applications that do not include the required uploaded documents may not be considered.

Posting Close Date

Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.

The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.