Customer Journey Data Analyst

LTM · IT Consulting & Digital Transformation · IT Outsourcing & Dedicated Teams · 6-month contract · SQL · Looker · 9 hours ago
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Location
In office (Kraków)
Visa
Sponsors visas in United States; no register of this country names it

Confirmed on the employer's own hiring board on Nov 10, 2026. First seen by Alion on May 7, 2026. LTM scores B on the Alion truth index.

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LTM

LTM, formerly LTIMindtree, is an Indian IT services and consulting company providing application development, cloud, data engineering, AI, enterprise application implementation and managed services to large enterprises. Headquartered in Mumbai and majority-owned by Larsen & Toubro, it was formed in 2022 by the merger of L&T Infotech, founded in 1996, and Mindtree, and is listed on the BSE and NSE. It hires Salesforce and full-stack developers, data engineers, program managers and software engineers in Bengaluru, Kolkata, Pune and Bellevue, Washington.
ltm.com · HQ: Mumbai, India · Enterprise Apps Implementation Partners · IT Outsourcing & Dedicated Teams · IT Consulting & Digital Transformation · Est. 1996
Tech stack of LTM

About the Company

The mission of LTM Company is to engineer meaningful technology solutions to help businesses and societies flourish. Our successful technology business serves over 2000 Global customers and now, we are in a process of expanding. LTM is extending its technology business with specific expansion plans in Poland

Role: Customer Journey Data Analyst

Location: Krakow, Poland (3 days office)

Contract: 6 Months+

Description

  • Identify gather and integrate data from multiple sources including IT systems service desks monitoring tools and customer experience platforms
  • Define and maintain key metrics for tracking customer IT journeys and service performance
  • Analyse user behaviour across IT services to identify trends pain points and optimization opportunities
  • Translate data into clear actionable recommendations for operational and strategic improvements
  • Design and maintain dashboards that clearly communicate performance and experience metrics
  • Present insights in a clear compelling and accessible way using data storytelling techniques
  • Support datadriven decision making across service improvement initiatives
  • Deliver the above while complying with client's governance control frameworks
  • Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data

    What you need to have to succeed in this role

  • Experience of data visualization tools and dashboard design
  • Strong analytical and problemsolving skills with the ability to make datadriven decisions

    Experience of working with tools like

  • ServiceNow
  • Jira
  • GCP Looker Studio
  • SQL
  • Splunk
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