LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTM - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .
We are looking for an IT field support lead in Cork Ireland.
Field support IT lead
Cork Ireland
5 days onsite
Permanent/Fixed term contract
Responsible for Coordinates and acts as SPOC project lead for complex service requests local projects eg MES systems network expansion MPODInteracts with MLL personnel to problem solve future state requirementsServes as source of functional understanding of processes tools and integration of MLL plant equipment with IT platforms eg Wonderware Camstar OSIPI Werum as well as MLL business knowledgeInteracts with multiple MLL stakeholders Execution systems plant engineers and technicians and MLL ITMaintains facility IT ownershipMonitor and achieve service levels tracks metrics analytics and ensures site health of GTS services eg network reliability availability capacity etcPerforms site level DR CMDB related to GTS servicesRisk security vulnerability and compliance management related to GTS servicesLocal site level asset planning purchasing deployment and decommissioning related to GTS servicesEnd user knowledge eg training technical writing related to GTS servicesDelivery and coordination of end-user services service desk related to GTS services eg desktop, printer other hardware support network user access collaboration tools mobility software install maintenance 247 coverage best endeavours or formalizedVIP services related to GTS servicesService request coordination related to GTS services