Senior Cloud Engineer
Confirmed on the employer's own hiring board on Oct 23, 2026. First seen by Alion on Aug 31, 2026. LTM scores B on the Alion truth index.
Provide quick and accurate solutions to the customers problems Meet all follow up commitments made with customers
Aligning with Customers business time represent Microsoft and communicate with customers via telephone remote assistance written correspondence electronic service in a timely manner according to the service level agreement
Analyze problems and develop solutions to meet customer needs may involve writing custom code
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions
Write technical articles and sample programs for Microsofts knowledge base
Manage the healthy progress of service requests Ensure escalating to senior and escalation resources at the right time with the right information
Collaborate on crossteam and crossproduct technical issues by working with resources from other groups and product team as needed to resolve customer issues
Effectively manage relationships with customers and other stakeholders while ensuring high customer satisfaction of the overall service experience
Fluent in English written and oral is mandatory
Should be comfortable working in shifts
Qualifications Abilities and Experience should Include
Experience of Exchange Online Mailflow
Knowledge of Exchange Online Protection
Knowledge of Microsoft Defender for Office 365
Basic Knowledge for Compliance features like Auditing Sensitivity Labels Data Loss Prevention
Knowledge of Mailbox Archiving and Retention policies and holds
Basic Knowledge of Email authentication policies SPF DKIM DMARC
Basic Knowledge of Content searcheDiscovery search