Senior Engineer - Cloud & Infra Management

LTM · Design & Creative · Information Technology · 1 day ago
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Salary
≈ $16k – $38k per year (Estimated)
Location
In office (Hyderabad)
Seniority
Senior

Confirmed on the employer's own hiring board on Oct 29, 2026. First seen by Alion on Oct 14, 2026. LTM scores B on the Alion truth index.

Overview
Company
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Profile match

LTM

LTM (formerly LTIMindtree) is a prominent global technology consulting and digital solutions enterprise that delivers comprehensive IT, cloud, and business transformation services to multinational corporations. Headquartered in Mumbai, India, the company operates an extensive international delivery network specializing in artificial intelligence, data engineering, and enterprise systems integration. As a subsidiary of the industrial conglomerate Larsen & Toubro, it partners with leading organizations across sectors such as banking, healthcare, and manufacturing to drive operational efficiency and digital modernization.
ltm.com · HQ: Mumbai, India · Information Technology · Design & Creative · Branding · Creative Agencies · Media & Entertainment · Enterprise Apps Implementation Partners · IT Outsourcing & Dedicated Teams · IT Consulting & Digital Transformation · Est. 1996
Tech stack of LTM

Workforce Management WFM Manager

Role Purpose

To own workforce planning capacity management forecasting scheduling and staffing strategy for the 24x7 sales operation while ensuring the business remains adequately staffed to achieve client commitments

Key Responsibilities

Forecast callchat demand and staffing requirements

Build monthly weekly and daily staffing plans

Create and manage rosters across 24x7 operations

Manage shrinkage planning and staffing optimization

Drive occupancy utilization and staffing efficiency

Partner with Operations Managers and Leadership Teams

Publish workforce reports and business insights

Identify staffing risks and mitigation plans

Preferred Experience

8 years in Workforce Management or Contact Center Operations

Strong experience in forecasting capacity planning and scheduling

Experience supporting 24x7 global operations

Strong stakeholder management and reporting skills

Advanced reporting and workforce planning capabilities

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