Field Service Engineer

About the role:

Lumafield designs, manufactures, installs and services the world’s first accessible X-ray CT scanner. Lumafield’s product is a complex hardware-software system. We collaborate to deliver an incredible experience for our customers.

You will maintain and repair Lumafield scanners at customer sites. When you are not in the field, you will maintain our in-house scanner fleet and collaborate on projects with engineering, manufacturing, customer success, and fleet operations teams.

You will work with engineers to troubleshoot, tune and calibrate production systems. You will help refine SOPs to increase safety, improve quality and increase efficiency.

The ability to troubleshoot a problem and track down the root cause of the issue is important.

What you'll do:

• Commissioning and calibrating Lumafield scanners
• Perform preventative maintenance and repair at customer sites
• Frequent travel to customer sites (75%)
• Create, update, maintain training materials and safety guidelines

About you:

• Are a well-rounded technical thinker with experience in computer, electrical, mechanical systems including sensors, and actuators
• Comfortable using common hand tools (e.g. drill, torque wrench, etc.)
• Are meticulous and pay attention to detail in your work
• Can comfortably and professionally interact with customers and suppliers
• Ability to follow a written procedure and identify deviations or problems
• Strong verbal communication skills to describe situations and issues to teammates who may be remotely supporting you
• Strong written communication skills for writing service reports
• Enjoy collaborating within and across teams
• Able to lift up to 50 lbs

Bonus points:

• Ability to troubleshoot computer, electrical, and mechanical issues
• IT skills
• Linux proficiency
• Enjoy working within a customer facing environment
• Hands-on prototype integration and troubleshooting: soldering, crimping and testing