Customer Service Representative
Confirmed on the employer's own hiring board on Nov 3, 2026. First seen by Alion on Nov 1, 2026.
About the role
Join our dynamic team at Lumus Imaging's Queensland Head Office as a Customer Service Representative. This is a casual opportunity with the potential to transition into a permanent position for the right candidate.
As part of a close-knit team of four, you will play a vital role in providing exceptional support to our patients and referring doctors while contributing to the smooth operation of our customer service and administration functions. The role is based in our QLD Head Office, with work-from-home flexibility available once training has been completed and you are confident working independently in the position. Working hours consist of 8-hour shifts rostered between 7:00am and 5:00pm, Monday to Friday.
Your responsibilities will include:
Efficiently managing and dispatching patient reports
Assisting and promptly addressing patient and referrer inquiries, including basic software support
Coordinating report variations, validations, and necessary reviews
Documenting compliments, complaints, and feedback as needed
Undertaking general administrative tasks to support our operations and marketing departments
Patient support with our online patient portal platform
Key Requirements:
Proficiency in verbal and written communication, along with a strong grasp of Outlook and the Microsoft Office suite
Outstanding phone etiquette and responsiveness
Exceptional organizational abilities
Commitment to maintaining strict patient confidentiality
Capability to problem-solve with minimal supervision
Meticulous attention to detail and a high level of accuracy
Ability to thrive both independently and as part of a team
Willingness to follow instructions and take direction