Key Account Manager

Job Description

• Achieve product-wise and value-wise sales targets across both primary and secondary sales on a monthly and yearly basis for the assigned area.
• Maintain strong relationships with key stakeholders, including doctors, retailers, and stockists, through various customer engagement initiatives aligned with the company’s strategy.
• Conduct regular performance reviews for the team and the assigned area.
• Develop and implement action plans to drive continuous improvement.
• Identify skill gaps and take proactive steps to train and develop team members accordingly.
• Ensure strict adherence to the company’s credit policy within the area of operation.
• Monitor and control outstanding payments to minimize financial risk.
• Ensure timely recruitment and onboarding of Medical Executives (MEs) and Medical Trainees (MTs) in accordance with company norms to prevent sales disruptions.
• Oversee field operations of MEs and MTs, ensuring timely submission of daily reports
• Facilitate the execution of company strategies by guiding and supporting team members.
• Provide market intelligence on industry trends, competitive strategies and promotional activities to inform decision-making.
• Ensure timely resolution of any challenges faced by the team.
• Escalate unresolved issues to line managers and head office as needed to prevent delays.

Work Experience

Overall 8 -10 Years, minimum 2 years of experience as a First Line Manager

Education

Graduation in Pharmacy

Post Graduation

Competencies

Collaboration

Stakeholder Management

Strategic Agility

Developing Talent

Result Orientation

Innovation & Creativity

Customer Centricity

Process Excellence