Customer Success Manager
Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Oct 20, 2026.
Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.
Ready to grow your career in SaaS Customer Success? We're growing fast- and we're hiring!
We are looking for a tech-savvy, self-driven, ambitious talent who is responsible for building and maintaining relationships with our Enterprise customers, ensuring that they use our product successfully from the very start and can go live as quickly as possible.
This exciting role includes providing training, support, and guidance as needed, as well as identifying and addressing any potential issues.
You are also responsible for upselling and cross-selling our products and services, generating referrals and owning the customer throughout the renewal process.
This role is based at our beautiful, redesigned UK office in London City- hybrid work is a given.
Your mission
Build and maintain relationships with customers
Provide training and support on our products and services
Identify and address potential issues
Upsell and cross-sell our products and services
Generate referrals
Stay up-to-date on industry trends, best practices and all the latest Nimbus features
Participate in product development and roadmap discussions
Work with other departments to ensure that customer needs are met
Act as the customers‘ single point of contact for any questions towards Luware
Take on the role of Escalation Manager for customers and ensure swift resolution
Work with customers through their renewal to keep churn low
What we are looking for
Tech-savvy personality who is excited by new technology
1- 2 years of experience in IT/ SaaS Customer Success- is mandatory
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Very nice to have (but not must) is MS-Teams fundamentals
Business fluent English and fluency in either German or French- mandatory
Passion for training and providing customer resolutions
Self-driven, ambitious person who takes responsibility
Drive continuous improvement within the company
Our offer
The opportunity to work closely with top-level leadership in a high-impact role
A fast-paced, international, and collaborative work environment
A challenging and diverse role with high autonomy
A motivating and supportive team culture where your ideas matter
Excellent opportunities for personal and professional growth
Regular team events and the chance to work from another Luware office for up to a month through our exchange program
Join a collegial, international environment where a fresh, dynamic, and open culture awaits you.
Let yourself be inspired by the unique Luware spirit!
Ready to unleash your full potential? If this speaks to you, don’t hesitate upload your CV spontaneously for an initial review. We’re just a click away!
We can't wait to get to know you!
We do not review unsolicited candidate dossiers from recruitment agencies and do not respond to any inquiries