Employer Solutions Systems and Process Manager
About the Role:
We are seeking a strategic, systems-minded problem solver to help shape how our go-to-market organization operates across process and technology. This role will serve as a key partner to the Director of Employer Solutions Technology & Architecture, working across Sales, Customer Success, Marketing, Finance, and Technology to understand current-state processes, identify opportunities for improvement, translate business needs into system requirements, design scalable future-state solutions, and support cross-functional technology initiatives.
The ideal candidate combines business process improvement, technology curiosity, systems thinking, and project management skills. They are comfortable moving from an ambiguous business problem to a clearly defined process and solution strategy.
Responsibilities
Lead discovery, documentation, and improvement of complex end-to-end GTM processes, identifying pain points, root causes, unnecessary complexity, and opportunities for automation.
Help design future-state business processes and translate business objectives into scalable system capabilities and solution requirements.
Serve as a cross-functional systems integrator, evaluating how processes, platforms, data, and integrations work together across the GTM technology ecosystem.
Partner with Salesforce, Gainsight, Marketing Technology, Enterprise Architecture, Engineering, Data, and other teams to develop cohesive solutions and understand tradeoffs and downstream impacts.
Support and coordinate cross-functional technology initiatives such as CRM enhancements, CPQ improvements, workflow automation, system integrations, and customer lifecycle initiatives.
Identify and prioritize opportunities to apply AI, automation, and emerging technologies to improve productivity, decision-making, and employee experiences.
Develop clear process maps, capability requirements, solution documentation, and decision frameworks.
Partner with Business Analysts and technical delivery teams to ensure detailed requirements and implementation decisions remain aligned to business outcomes.
Qualifications
5+ years of experience in business systems, solution architecture, business process improvement, GTM technology, systems integration, technology consulting, or a related discipline.
Demonstrated experience analyzing and redesigning complex, cross-functional business processes.
Strong understanding of enterprise SaaS platforms, system integrations, workflow automation, data flows, and systems architecture concepts.
Experience working within the Salesforce ecosystem and familiarity with how CRM data models, automation, integrations, and adjacent GTM platforms work together.
Experience leading complex technology implementations or transformation programs involving multiple business and technical teams.
Ability to translate between business and technical audiences and constructively challenge both business requirements and proposed technical solutions.
Curiosity about AI and emerging enterprise technology and how it can be applied to business problems.
Strong problem-solving, facilitation, documentation, and communication skills.