IT Support Specialist

Responsibilities

• Work with the global IT Team to ensure infrastructure and systems in place to deliver high-quality IT solutions across the business.
• Lead the On-Boardings and Off-Boardings of employees along with account setup and IT Induction sessions.
• Experience managing Vendors and procurement processes.
• Act as the point of contact for IT-related issues. Provide timely and effective responses to user requests through various communication channels, including, email, Slack, Zoom etc.
• Assist in the installation, configuration, and maintenance of MacBooks.
• Collaborate with other IT professionals and cross-functional teams.
• Escalate complex problems to higher-level support or specialised IT teams when necessary.
• Create and update documentation and FAQ’s for users.
• Conduct training sessions for end-users on IT-related topics. Effectively communicate technical information to non-technical users.

Required Experience

• Strong knowledge of MacBook administration.
• Knowledge of Google Workspace and Okta administration.
• Familiarity with ITSM tools (e.g. ServiceNow, Jira).
• Strong troubleshooting skills across hardware, software, and networks.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Ability to prioritise the task and approach them in a logical manner
• Ability to work independently and collaboratively in a team environment.
• Experience working in an international company would be a plus.
• Computer Science, Information Technology, or related Certification Levels 1 - 3.
• Relevant IT certifications (e.g., CompTIA A+, Modern Desktop Administrator, ITIL Foundation are desirable.
• A couple years of proven experience in IT support or a related role.
• Fluent in both English and German, with the ability to read, write and speak both languages.
• Covering users based in Switzerland, France, Spain, Belgium Netherlands & Hungary.