Senior Ops Lead, Core Operations (Transformation)

About The Role

We are seeking a high-performing and highly organized Senior Operations Lead, Core Operations (Transformation) to serve as a key strategic thinker and execution driver within the Transformation Operations team. Reporting to the Senior Manager, Core Operations (Transformation), the Senior Operations Lead will drive the end-to-end operational planning, execution, and change enablement for high-priority and time-bound strategic projects across Clinical Operations. This role requires high level communication skills, the ability to partner cross-functionally on sensitive and key projects, mental agility, and a meticulous approach to managing a portfolio of complex projects.

Responsibilities:

• Project Leadership & Execution: Own the full project lifecycle and drive the day-to-day execution for assigned strategic initiatives, such as the ongoing Engage rollout and 2026/2027 new launch preparation (e.g., Neuropsych, Exclusive Outpatient Network, Lyra AI).

• Structure & Roadmapping: Translate high-level goals into clear, actionable roadmaps and project plans for internal teams and Service Line Leads ("clients"). Designs the overall scope and sets up the initial structure for medium to large cross-functional teams; actively supports more junior team members in creating materials and facilitating successful cross-functional meetings.

• Change Enablement Driver: Actively takes independent initiative to address key operational or team challenges, manage multiple operational projects or a complex operational project with little to no support, and actively direct efforts of more junior and senior Op team members as well as cross-functional partners to achieve aggressive deadlines.

• Cross-Functional (XFN) Management: Build and sustain strong XFN relationships and serve as the operational liaison with major partners to proactively push projects forward.

• Risk Mitigation: Triage and resolve complex project roadblocks, escalating high-stakes risks and challenges.

Qualifications:

• Experience: Minimum of 10+ years of experience with a Bachelor’s degree in business operations, management consulting, program management, or related field, preferably within healthcare or high-growth tech environments.

• Ability to set up the broader strategic and business context for others while also maintaining a grasp of key details; can successfully negotiate competing tensions and identify a clear pathway forward.

• Actively takes independent initiative to address key operational or team challenges, manage multiple operational projects or a complex operational project with little to no support, and actively direct efforts of more junior and senior Op team members as well as cross-functional partners to achieve aggressive deadlines.

• Communication: Demonstrated proficiency in complex stakeholder management and an ability to push for tradeoffs in prioritization when needed to maintain project scope and timelines.

• Tool Expertise: Fluent in multiple systems and has a clear perspective on the best way to deploy them/upskill others on their use in order to improve overall team productivity. Mastery of project management tools (e.g., Asana, Jira, Smartsheet) for complex resource and dependency tracking.