Business and Process Analyst

An exciting opportunity exists to join our team as a Business and Process Analyst, helping older Australians live the life they want.

You will be leading the requirements gathering and supporting with the delivery planning and implementation of key short-term initiatives prioritised from the organisation’s Continuous Improvement Plan.

Key Responsibilities

Delivery

• Lead initiatives to analyse, design and improve HomeMade’s operational processes and technology, identifying productivity and cost-saving opportunities.
• Partner with stakeholders to gather and document business and process requirements, assess risks and impacts, and map current and future-state processes.
• Develop and manage project delivery plans, including outcomes, milestones, timelines, stakeholder alignment, JIRA boards and senior leadership reporting.
• Manage project sign-off by coordinating requirements reviews, resolving stakeholder concerns, and securing required documentation and approvals.
• Partner with Product, Tech and external suppliers on testing and rollout, including acceptance criteria and test plan reviews.
• Coordinate training, coaching and communications for internal teams and customers ahead of process and technology changes, including training materials and SOPs.
• Support ad hoc operational and process initiatives, including documentation updates, urgent customer communications, supplier research, vendor quotes and user acceptance testing.

Stakeholder Management

• Act as the key liaison between Operations, Product, Tech, leadership and external suppliers, ensuring alignment on project goals, deliverables and change impacts.
• Lead end-to-end business and process improvement projects from planning through to implementation, ensuring delivery within scope, timelines and budget.
• Facilitate working groups, provide regular project updates, coordinate business-wide communications and manage rollout activities with operational teams.
• Serve as the primary point of contact and escalation for business queries, ensuring timely clarification and resolution throughout the project lifecycle.

Compliance

• Ensure solutions are developed in line with Aged Care regulatory requirements and HomeMade policies.
• Coordinate with the Continuous Improvement Analyst to ensure that the initiatives and timelines captured on the Continuous Improvement are kept up to date and accurate.